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Sr Group Manager F&A Ops
1 month ago
Min 15+ Years of experience an Good working experience with F&A in all 3 towers PTP, OTC & RTR
Excellent communication skills and demonstrated client management experience with strong orientation to governance and controls.
Client interaction- Excellent Client Management, aiming at excellent Voice of Customer (VOC) scores and basis interaction with the client help WNS gain further business and help ramp up.
Process management-Responsible for management and coordination of overall operations, SLA delivery across all processes, quality and general administration for a very key client Manage conference calls/other communication with the client and build a rapport with key client contacts.
Team Management and People Development -Lead & motivate a team of Support and Operation Leaders and ensure their development through direct coaching/feedback wherever required, Support Learning and development initiatives, Coaching and counseling, staff motivation retention programs. Effectively implement rewards/recognition, appraisal & Incentive programs. Create cross-functional teams to encourage team building.
Competencies/ Skill set:
Experience working in milestone and deadline driven environment
Ability to influence leadership, work with people and drive towards common solutions and issue resolutions.
Experience coaching team leaders and working teams in delivering their projects.
Excellent communication and presentation skills.
Good numerical and analytical ability.
Proven business acumen
P&L accountability
Farming, supporting new business initiatives.
Internal co-ordination with Projects and EUs to meet SLA standards.
Transitioning support.
Responsible for ensuring the infrastructure utilization is done keeping in view the business requirements/new process migrations.
Large people management role and ensure talent is developed and cultivated in WNS.
Driving transformation via Consolidation/Harmonization/Automations (incld. RPA/Power BI)
Mandate Skillset :
Strong exp in F&A all 3 towers - PTP+OTC+RTR
Client facing role
Good team handling and client management
End to end service delivery, Transactional activities including deliverables in Transformation requirement &
Transitioning support, Internal co-ordination with Projects and EUs to meet SLA standards.
Driving transformation via Consolidation/Harmonisation/Automations (incld. RPA/Power BI)
Work Location : Pune - Weikfield | 100% Work from Office
Geo Responsibility : US
Shift Timings : 4 Pm - 1 PM (However flexibility required)
Qualification : Post Graduate/MBA Qualified accountant preferred
