Senior Principal Consultant

Ready to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of what s possible this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at and on and Inviting applications for the role of Senior Principal Consultant - Networks Service Delivery Sr Analyst In this role you will be part of a highly engaged team responsible for ensuring the network infrastructure is always available secure compliant with standards and aligned with business needs The ideal candidate will manage network operations lead mid-sized projects supervise vendor resources and contribute to continuous improvement initiatives across the global landscape Responsibilities Support Network Service Roadmap delivery in the key Network Areas Translates business requirements into technical and functional solution specifications Documents solutions developed according to the defined rules in place allowing for the solution to be supported by IT OPS and Vendors Lead and follow-up delivery and mid-size project and improvement plans Promote procedures standards and rules in place and seek for opportunities to improve them in the Network space Suggest and implement network infrastructure upgrades modifications and EOL end of life replacements Make sure funding CAB Running Cost is planned for suggested projects Conduct risk assessment and develop mitigation plans Represent and run network infrastructure service for technology owned within agreed SLA ensure availability capacity and reliability of the network Infrastructure services with the usage of ITIL Methodology incident problem change release and knowledge management Cooperate with resolution of Major Incidents and fulfilment of Support Tasks deployments changes for supported technology within the agreed SLA s Suggest technology upgrades modifications and deployments to Networks Lead based on business needs Make sure site funds CAB Running Cost is fed back for suggested projects Supervise vendor resources to support and maintain company network operation within supported technology Maintain working relationships with the key stakeholders Mars Service Desk Security Team End User Team Local Infrastructure Teams Perform root cause analysis of infrastructure problems and develop resolution plans Maintain all documentations for deployment maintenance upgrades and problem resolution activities In addition to the Network Senior Analyst responsibilities the role will include some of the following depending on current team needs and or your personal development goals Global Functional Expert Role Incident request capacity CMDB reporting Develop detailed project plan to monitor and track project progress and performance using appropriate tools and techniques specifically to analyze the successful completion of short and long-term goals Proactively manage key stakeholders and update them on project status Qualifications we seek in you Minimum Qualifications Bachelor s degree in information technology business administration or a related field Experience managing Small medium project management Experience with various technical OS platforms networks Strong analytical skills Good multi-task management time management and self-organization Willing and able to learn quickly new technologies Good interpersonal and communication skills Advanced knowledge and or experience in any of following WAN - Wide Area Networks SDWAN technology routing traffic analysis LAN - Local Area Networks Meraki Cisco catalyst WLAN - Wireless LAN - Meraki CAPWAP Cisco Prime WLCs IPAM - IP Address Mgmt IP mgmt DNS DHCP Perimeter Security Site to site VPNS - Cisco and Meraki Client to site VPNs Firewalls Data Analytics Automation Planning and project management Cisco certification Preferred Qualifications Skills Master s degree in a relevant field Networking Certification Exposure to automation gen AI or chatbot tools Why join Genpact Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Gain hands-on experience world-class training mentorship and AI certifications to advance your skills Grow with the best - Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace Committed to ethical AI - Work in an environment where governance transparency and security are at the core of everything we build Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140 000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training