Gainsight Admin

Join our dynamic team as a Gainsight Administrator where you ll play a pivotal role in optimizing our customer success operations As a Gainsight Administrator you will configure deploy and manage the Gainsight platform including reports dashboards and workflows Collaborate with cross-functional teams to gather business requirements and configure Gainsight and Salesforce CRM accordingly You ll work cross-functionally to configure and enhance the Gainsight platform driving impactful customer engagement and continuous improvement Shift Timing - 2 00 PM - 11 00 PM Hybrid Work Model Work from Office Twice a weekAbout the Role Configure deploy and administer the Gainsight platform system configuration reports dashboards end-to-end workflows systems integrations Collaborate with cross-functional end users to gather business requirements that impact Gainsight and the Salesforce CRM and configure the system to meet those needs partnering with other operations teams as needed Collaborate with internal teams to identify key metrics data sources and the frequency and granularity of data feeds Develop new business processes in partnership with Customer Success leadership and cross-functional teams Design business rules that analyze customer data and trigger actions for the Customer Success team to engage with customers as a form of Next Best Actions Help users to develop an understanding of contributors to customer health sources of customer risk churn and positive trends Manage day-to-day support of Gainsight users including fielding questions ad-hoc customizations design and implementation of core functionality workflow adjustments and user administration security and permissions Monitor system performance data integrity and user activity and suggestions to make recommendations thus establishing a process of continuous improvement of the Gainsight platform Maintain expertise in Gainsight and other relevant software by staying up to date on new features trends and related technologies Identify opportunities for improvement of existing tools and processes including adopting new features in each Gainsight major release Preferred Qualifications Experience with ETL pipelines using Python and Snowflake s Snow SQL Proficiency in writing and executing SQL queries in Snowflake databases Familiarity with data transformation tools like DBT and DataBrew Knowledge of scheduling data transformation jobs with tools like Publishing Pathway Understanding of Snowflake s role-based access control RBAC model Ability to collaborate effectively with cross-functional teams for data analysis About You Overall 3 to 6 years of experience working with CRM tool The ideal candidate will have a blend of technical expertise and hands-on experience with Gainsight as well as strong skills in system integration and user training Specifically you should have Strong business and technical knowledge of Salesforce Gainsight or other Enterprise Applications Proven ability to work cross-functionally to understand business requirements and translate them to effective use of applications Clear communication with excellent written verbal and listening skills Customer-focused approach Exceptional analytical problem-solving skills with the ability to juggle multiple projects at one time Self-starter who takes the initiative to bring solutions to a complex problem LI-AD2What s in it For You You will join our inclusive culture of world-class talent where we are committed to your personal and professional growth through Hybrid Work Model Weve adopted a flexible hybrid working environment 2-3 days a week in the office depending on the role for our office-based roles while delivering a seamless experience that is digitally and physically connectedWellbeing Comprehensive benefit plans flexible and supportive benefits for work-life balance flexible vacation two company-wide Mental Health Days Off work from another location for up to a total of 8 weeks in a year 4 of those weeks can be out of the country and the remaining in the country Headspace app subscription retirement savings tuition reimbursement and employee incentive programs resources for mental physical and financial wellbeing Culture Globally recognized and award-winning reputation for equality diversity and inclusion flexibility work-life balance and more Learning Development LinkedIn Learning access internal Talent Marketplace with opportunities to work on projects cross-company Ten Thousand Coffees Thomson Reuters cafxc3xa9 networking Social Impact Ten employee-driven Business Resource Groups two paid volunteer days annually Environmental Social and Governance ESG initiatives for local and global impact Purpose Driven Work We have a superpower that weve never talked about with as much pride as we should we are one of the only companies on the planet that helps its customers pursue justice truth and transparency Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world Do you want to be part of a team helping re-invent the way knowledge professionals work How about a team that works every day to create a more transparent just and inclusive future At Thomson Reuters weve been doing just that for almost 160 years Our industry-leading products and services include highly specialized information-enabled software and tools for legal tax accounting and compliance professionals combined with the worlds most global news services Reuters We help these professionals do their jobs better creating more time for them to focus on the things that matter most advising advocating negotiating governing and informing We are powered by the talents of 26 000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them Sound exciting Join us and help shape the industries that move society forward AccessibilityAs a global business we rely on diversity of culture and thought to deliver on our goals To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law Thomson Reuters is proud to be an Equal Employment Opportunity Affirmative Action Employer providing a drug-free workplace We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law Protect yourself from fraudulent job postings to know more More 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