Customer Support BPO Executive
1 week ago
Job Description
Company Description
Startek is a global customer experience (CX) management solutions provider delivering best-in-class omnichannel CX, digital transformation, and enterprise tech services for leading brands, from Fortune 500s to fast-growing startups. With 40,000 CX experts located in 13 countries, we ensure global reach and local connection wherever your customers are based. The award-winning Startek Cloud, a hybrid-cloud platform integrated with AI capabilities, empowers our remote and home-based team members to deliver business agility and continuity. At Startek, we leverage empathy to understand and build human-centric experiences that create meaningful customer interactions.
Role Description
This is a full-time, on-site role for a Customer Support BPO Executive located in Lucknow. The Customer Support BPO Executive will be responsible for managing customer interactions via various channels, providing excellent customer service, and ensuring customer satisfaction. Daily tasks include responding to customer inquiries, resolving technical issues, and providing online support. The role demands high-quality service delivery in a dynamic and fast-paced environment.
Qualifications
- Customer Support, Customer Service, and Customer Satisfaction skills
- Experience in Online Support and Technical Support
- Excellent communication and interpersonal skills
- Ability to work under pressure and manage time effectively
- Problem-solving skills and attention to detail
- Relevant experience in the BPO industry is a plus
- Proficiency in multiple languages is advantageous
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