It Operations Analyst Ii Only 24h Left

At TE you will unleash your potential working with people from diverse backgrounds and industries to create a safer sustainable and more connected world Job OverviewTE Connectivity s IT Operations Teams support hardware installation and configuration and ongoing maintenance of the computer data center They monitor batch schedules and take actions as necessary in response to schedule problems or abnormal program terminations and manage tape backups including physical tape handling coordinate diagnose and troubleshoot employee issues with personal computers and related systems provide support services to employees with technical problems and information technology issues involving desktop laptop or network services from local personnel or from employees using network remote access TE s IT Operations Teams provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel They develop document and implement standard operating procedures and customer service guidelines relating to remote IT support At times they may monitor and troubleshoot equipment and assist with logging and documentation cabling racking and server installations The role involves providing customer service support and maintenance for virtualized desktops applications and mobile devices within the organization Exposure to various technologies including VDI Virtual Desktop Infrastructure virtual apps MDM Mobile Device Management MAM Mobile Application Management Android iOS business applications and cellular services Responsibilities Incident and Service Requests Monitor and review daily incidents and service requests using ServiceNow Interface with end users customers regarding requests and incidents Modify service queues to process incorrectly allocated incidents System Health and Triage Review system and user account health via the admin consoles Citrix cloud Intune ServiceNow Collaborate with Virtual Desktops Apps Mobility tower leads for incident service request triage Level 1-2 Escalation Management Act as a liaison for urgent matters and compile necessary data for escalation teams Team Collaboration Contribute and assist as required within the team Global Team Dynamics Comfortable working during local daylight hours sometimes independently Understand when to escalate issues to the rest of the team during their off-hours Candidate Desired Profile Demonstrated Ability Able to undertake the specified responsibilities effectively Customer Service Mindset Prioritize customer satisfaction Legal Eligibility Legally able to work in the country where the position is based Technical Awareness Basic knowledge of PC Mac laptops and remote working practices Familiarity with operating systems Windows 10 Windows 11 Mac OSX RedHat Enterprise Linux Communication Skills Competency in written and spoken Business English CompetenciesValues Integrity Accountability Inclusion Innovation TeamworkABOUT TE CONNECTIVITY TE Connectivity is a global industrial technology leader creating a safer sustainable productive and connected future Our broad range of connectivity and sensor solutions enable the distribution of power signal and data to advance next-generation transportation renewable energy automated factories data centers medical technology and more With more than 85 000 employees including 8 000 engineers working alongside customers in approximately 140 countries TE ensures that EVERY CONNECTION COUNTS Learn more at and on andWHAT TE CONNECTIVITY OFFERS We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority Competitive Salary Package Performance-Based Bonus Plans Health and Wellness Incentives Employee Stock Purchase Program Community Outreach Programs Charity Events Employee Resource Group Across our global sites and business units we put together packages of benefits that are either supported by TE itself or provided by external service providers In principle the benefits offered can vary from site to site Location Bangalore KA IN City BangaloreState KACountry Region INTravel Less than 10 Requisition ID 127949Alternative Locations Function Information Technology