Application Engineer

Danfoss is seeking an enthusiastic Customer Service Representative to establish and maintain good relationships with customers on behalf of the company by taking complete responsibility for each customer account as assigned You will ensure that all customers requirements and needs are completely met while upholding the company vision and mission Extreme tact sensitivity and professionalism are necessary as you will have daily contact with customers and will be a direct influence on their satisfaction Job Responsibilities Responsibilities for this position include but are not limited to the following Inbound calls from customers with various questions and inquiries about Danfoss s products and services Partnering with customers in conversation over phone or email to determine what products they need and when Collaborating with other sales transportation fulfillment and warehouse teams to ensure that we are delivering on our customer s expectations Conducting analysis of a customer s forecast trends in orders and contract details to ensure we are staying ahead of their needs Supporting fellow Customer Service team members as needed to ensure the team can achieve annual goals Background Skills At Danfoss we believe that a diverse and inclusive workplace fosters creativity innovation and a broader perspective in decision-making When you consider this job posting do you feel like your profile is not a perfect match Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting Even if you do not check all the boxes we encourage you to apply anyway We are curious to find out how you can bring new insights to the role or to Danfoss as an organization The ideal candidate possesses these skills 3 years work experience within a manufacturing company preferred 2 years Call Center or Contact Center experience Great attention to detail ability to multitask with strong interpersonal organizational problem solving and time management skills Sensitive to customers needs and able to create good dialog with customers Employee Benefits We are excited to offer you the following benefits with your employment Bonus system Paid vacation Flexible working hours Possibility to work remotely Pension plan Personal insurance Communication package Opportunity to join Employee Resource Groups State of the art virtual work environment Employee Referral Program This list does not promise or guarantee any particular benefit or specific action They may depend on country or contract specifics and are subject to change at any time without prior notice Danfoss - Engineering Tomorrow At Danfoss we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow No transformation has ever been started without a group of passionate dedicated and empowered people We believe that innovation and great results are driven by the right mix of people with diverse backgrounds personalities skills and perspectives reflecting the world in which we do business To make sure the mix of people works we strive to create an inclusive work environment where people of all backgrounds are treated equally respected and valued for who they are It is a strong priority within Danfoss to improve the health working environment and safety of our employees Following our founder s mindset action speaks louder than words we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030 All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability veteran status or other protected category Danfoss engineers solutions that increase machine productivity reduce emissions lower energy consumption and enable electrification Our solutions are used in such areas as refrigeration air conditioning heating power conversion motor control industrial machinery automotive marine and off- and on-highway equipment We also provide solutions for renewable energy such as solar and wind power as well as district-energy infrastructure for cities Our innovative engineering dates back to 1933 Danfoss is family-owned employing more than 39 000 people serving customers in more than 100 countries through a global footprint of 95 factories Danfoss engineers solutions that increase machine productivity reduce emissions lower energy consumption and enable electrification Our solutions are used in such areas as refrigeration air conditioning heating power conversion motor control industrial machinery automotive marine and off- and on-highway equipment We also provide solutions for renewable energy such as solar and wind power as well as district-energy infrastructure for cities Our innovative engineering dates back to 1933 Danfoss is family-owned employing more than 39 360 people serving customers in more than 100 countries through a global footprint of 95 factories