Service Engineer

Contract Permanent Full time Compensation If you ve worn a pair of glasses we ve already met We are a global leader in the design manufacture and distribution of ophthalmic lenses frames and sunglasses We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand with Varilux Crizal Eyezen Stellest and Transitions iconic brands that consumers love such as Ray-Ban Oakley Persol Oliver Peoples Vogue Eyewear and Costa as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut LensCrafters Salmoiraghi Vigano and the GrandVision network and leading e-commerce platforms Join our global community of over 190 000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry Discover more by following us on Your FutureInSight with EssilorLuxottica Are you willing to pioneer new frontiers foster inclusivity and collaboration embrace agility ignite passion and make a positive impact on the world Join us in redefining the boundaries of what s possible Position Title Service Engineer Senior Service Engineer Reporting to Head - Instruments business South Asia Department Function Essilor Instruments EIPL Position Summary - Purpose and Objectives of the Role Field Service Engineer is responsible for frontline engineering Technical support customer satisfaction and service revenues across the assigned territories and or assigned customers customer segments reporting functionally to the Area regional service manager Main Focus and Key Areas of Responsibilities Main focus and key areas include Frontline engineering and product support Product demonstrations Installations Training Maintenance trouble shooting and breakdown services Customer satisfaction Shortest response times First time Problem solving shortest resolution times lowest cost per service visit Friendly and productive relationships with customers and related stakeholders Service Revenue generation Annual service contract targets Consumables sales in existing users Sales contribution Actively coordinate with cross functional sales teams for lead generation in the territory Compliance to the company norms and standards of customer support compliance to reporting Candidate Profile Knowledge Experience Divisional or BU Experience Should have worked with medical devices primarily and with customers on the field Experience Track Record 1 to 3 years of total experience Exposed to medical devices trouble shooting and servicing Field working experience is desirable or should have the flair for travel and meeting customers on field Industries Experience One or more of the following Medical device Optical Opthal Electro-Mechanical devices Geographical Experience Exposure to any one or more of Tamilnadu Kerala AP Telangana Karnataka Management Experience Not required Qualifications Education Qualification Certification A Diploma or a bachelors degree in Engineering Electronics Electrical Mechanical - with exposure to electromechanical devices Language Proficiency in English Hindi and local language Multilingual will be advantage Pre-requisites and Next Career Steps Psychometrics Behavioural Traits Demonstrates high energy sense of urgency speed in delivering customer support Quick learning ability Should love travelling at short notice Goal driven and result oriented Highly compliant to the processes and engineering functions with ability to replicate the compliance in the team Extremely customer focused Our Diversity Equity and Inclusion commitment We are committed to creating an inclusive environment for all employees We celebrate diversity and provide equal opportunities to all regardless of race gender ethnicity religion disability sexual orientation or any other characteristic that makes us unique