HTE SP Routing L3- Mumbai

2 weeks ago

Mumbai, Maharashtra, India Neev Full time
Job Description

HTE SP Routing L3 - Mumbai

Job Overview

- We are seeking a highly skilled and mo1vated High Touch Engineer to support Ciscos

key service provider customer in the Mumbai region.

- The successful candidate will be responsible for providing excep1onal technical support

and experCse for Ciscos Service Provider (SP) rou1ng products, ensuring high availability

and performance of network infrastructure.

Key Responsibili*es

- Leads the technical deliverables of Expert Care services (HTEC) and first escala1on

resource for

- HTTS CSEs on reac1ve technical issues on assigned engagement(s).
- Collaborate with Ciscos Technical Assistance Centre (TAC), Engineering teams to resolve

cri1cal

- issues.
- Be the conduit between customer and other Cisco en11es (TAC/HTTS, BU, SE, DE, NCE,
- Escala1on etc) and work hand in hand with them for faster issue resolu1on.
- Leads RCA effort, and as well as documenta1on and presenta1on of the same to

customer.

- Drive recreates in Cisco lab.
- Covers maintenance windows or any other pre-planned off-hours network ac1vity.
- Provides technical, product and protocol level trainings to customer and HTTS teams as

needs

- arise
- ParCcipates in weekly customer SR review mee1ngs organised by HTOM.

Technical Exper*se

- Strong knowledge of SP rou1ng protocols such as BGP, ISIS, OSPF.
- Strong knowledge of SP technologies such as MPLS, EVPN, SR-MPLS, SRv6, LDP, RSVP TE

and QoS.

- Deep understanding of OSI, TCP/IP networking, IPv4/IPv6 stack.
- Expert level knowledge & Troubleshoo1ng on Cisco SP pla]orms and so^ware- ASR9K,

NCS, IOSXR

- Moderate to advanced knowledge of Network Automa1on and programmability, SDN

transport, virtualisaCon.

Minimum Qualifica*ons

- Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 8+ years

related experience.

- Minimum of 5 years of experience in suppor1ng Cisco Service Provider rou1ng products.
- Proven experience in troubleshoo1ng complex network issues in large-scale service

provider environments.

- Expert level (e.g. CCIE) or equivalent relevant experience desired

Skills: routing,se,mpls,teams,customer,cisco,switching,tac,advanced

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