Business Analyst, Pay on Delivery

We are the cash people

Cash / Pay on delivery is the largest instrument of choice by customers on Amazon.in (and in other similar emerging markets where we are expanding) – this despite the rapid advances in digital payments technology space. Customers continue to prefer Pay on Delivery (POD), not only because they want to pay by cash (indeed half of our COD customers pay digitally at doorstep) – but because it solves many other needs for them – Building trust in the Amazon marketplace, peace of mind to only pay when the item is delivered, and not block money until then, ordering for friends and family who are not digitally savvy etc.

On the other hand, POD also has its down-sides: it leads to low-intent purchases, casual rejects and abuse from some customers, which impacts the sustainability of the instrument. Hence there is a need to continuously shape the POD offering, to make it available for the good customers, while reducing its access to the not-so-good customers, and make it an overall more sustainable business lever for Amazon. We work on improving Customer experience and sustainability for POD – across onsite availability and experience, post-order payment experience, doorstep experience, refund experience and managing overall instrument P&L.

This role will work on data mining and analysis for the overall POD area - which will enable business to make decisions. The individual will have to interact extensively with other members within the team, across business lines work in partnership with Pay Data Anlytics, Machine Learning and Central Customer Analytic teams. The individual will need to get a strong grasp of the business and understand what input/output metrics will reflect the state of business and develop insights and dashboards to track the same.

Role Expectations
- Ability to do exploratory analysis: Fetch data from systems and analyze trends
- Identify consumer segments that need to be actioned to drive adoption of Amazon Pay
- Developing India specific customer segmentation models to improve the efficiency of marketing and financing product roadmap inputs .
- Establishing mechanisms for cross functional teams to consume customer insights to improve engagement along the customer life cycle
- Work with cross functional teams

About the team
We will be honest – POD is a challenging area to work on. It has high level of ambiguity, the problem and solution space are both complex, and require patience, resilience and innovative ideas to iterate and figure out what works. It is like choosing to live in the mountains. To meditate. Or run a marathon. Tough, yet rewarding. And something that you need to choose as your “hard”, willingly, and play the long game.
You will be joining a team of such passionate believers – who have chosen to work in this area with a mission to improve the experience for the India that wants to shop on e-commerce using cash, and for those who are yet to trust us to move to a prepaid mode of payment.
Here is our team philosophy, so you know who you will be working with (every bit as important as what you will be working on)
https://docs.google.com/document/d/1-z-FgR-IVdKTPsiXZFluf213MoRNjh9eALWtYhKLpbc/- 3+ years of tax, finance or a related analytical field experience
- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
- 3+ years of business or financial analysis experience
- Experience defining requirements and using data and metrics to draw business insights
- Experience making business recommendations and influencing stakeholders
- Experience with Excel- Python scripting

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