Site Reliability Engineer III

2 weeks ago


Hyderabad India Chase Bank Full time

Job Description There's nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems. As a Site Reliability Engineer III at JPMorgan Chase within the Chief Technology Office, youwill solve complex and broad business problems with simple and straightforward solutions. We are seeking a Site Reliability Engineer (SRE) to help drive reliable, scalable, and intelligent platform operations in a global financial environment. This role combines technical support, DevOps practices, and SRE principles-including on-call incident response, automation, and a customer-first mindset. You will work with modern tools to ensure our applications and services remain robust and available. Job Responsibilities - Collaborate with engineering, support, and operations teams to maintain and improve the reliability of mission-critical applications. - Participate in incident management, troubleshooting, and continuous improvement initiatives. - Implement automation and monitoring solutions to enhance system reliability. - Join an on-call rotation and respond effectively to production incidents. - Share knowledge and follow best practices to foster a culture of learning and innovation. - Communicate clearly with stakeholders and proactively solve problems. - Focus on customer needs and deliver high-quality support. - Document solutions and incident responses for future reference. - Analyze system performance and recommend improvements. - Contribute to post-incident reviews and drive process enhancements. - Support the integration of new tools and technologies to improve operational efficiency. Required Qualifications, Capabilities, and Skills - Formal training or certification on SRE and Application Support concepts and 3+ years applied experience - Demonstrate experience in SRE, DevOps, or application support roles, including knowledge of SLIs, SLOs, incident response, and troubleshooting. - Utilize monitoring and observability tools such as Grafana, Prometheus, Splunk, and Open Telemetry. - Apply hands-on experience with CI/CD pipelines (Jenkins, including global libraries), infrastructure as code (Terraform), version control (Git), containerization (Docker), and orchestration (Kubernetes). - Work with cloud platforms such as AWS, GCP, or Azure, and automate infrastructure and deployments. - Participate in on-call rotation and respond to production incidents. - Break down complex issues, document solutions, and communicate effectively with team members and customers. - Implement automation and monitoring solutions to support operational goals. - Collaborate with cross-functional teams to resolve incidents and improve reliability. - Contribute to continuous improvement of support processes and system performance. Preferred Qualifications, Capabilities, and Skills - Demonstrate experience in banking, fintech, or regulated environments. - Participate in resilience engineering activities such as game days or chaos engineering. - Mentor peers by sharing knowledge and best practices. - Contribute to the adoption of innovative tools and approaches in support operations.



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