Sr. Analyst, Application Portfolio Management

Welcome to Warner Bros Discovery the stuff dreams are made of Who We Are When we say the stuff dreams are made of we re not just referring to the world of wizards dragons and superheroes or even to the wonders of Planet Earth Behind WBD s vast portfolio of iconic content and beloved brands are the storytellers bringing our characters to life the creators bringing them to your living rooms and the dreamers creating what s next From brilliant creatives to technology trailblazers across the globe WBD offers career defining opportunities thoughtfully curated benefits and the tools to explore and grow into your best selves Here you are supported here you are celebrated here you can thrive Your New Role The Sr Analyst Application Portfolio Management will serve as a key contributor within the Enterprise Service Management Office ESMO reporting to the Senior Director of Service Engagement Delivery This role is designed for an experienced professional with 7 years of relevant experience who can operate independently support junior analysts and perform critical operational tasks that ensure the accuracy completeness and strategic alignment of the enterprise application portfolio This position is based in Hyderabad Your Role Accountabilities APPLICATION PORTFOLIO MANAGEMENT EXECUTION Maintain and enhance the accuracy of the Application Portfolio Management APM database including data related to business applications services websites mobile apps and console games Implement and refine automated and manual data quality processes to ensure compliance completeness and accuracy of application data Support the implementation of APM disciplines and lifecycle management practices in collaboration with IT business stakeholders and platform teams Generate and maintain dashboards and reports in ServiceNow to provide insights into application performance utilization and compliance Develop and maintain information objects process documentation and reporting templates to support APM operations Identify and champion opportunities for continuous improvement including automation of manual processes and enhancement of data governance practices COLLABORATION STAKEHOLDER SUPPORT Serve as a liaison to the platform team for issue resolution and enhancement requests related to the application inventory Partner with Governance and Compliance teams to ensure adherence to internal policies and regulatory requirements Collaborate with all disciplines to support Common Service Data Model CSDM compliance Provide subject matter expertise and guidance to junior team members and stakeholders on APM tools processes and best practices Participate in cross-functional initiatives to support application rationalization and Technology Business Management TBM practices Qualifications Experiences Bachelor s degree in Information Technology Computer Science or a related field or equivalent work experience 5 years of experience in ITSM ITIL environments with at least 2 years focused on application portfolio management software development lifecycle and or software inventory management Proven experience with ServiceNow particularly the APM and CMDB modules Strong understanding of application lifecycle management cloud platforms SaaS PaaS IaaS and integration with enterprise systems Familiarity with the Common Service Data Model CSDM and its application in ServiceNow Strong analytical and documentation skills with the ability to produce clear actionable reports and process documentation Excellent communication skills capable of engaging both technical and non-technical stakeholders Demonstrated ability to work independently while mentoring and supporting junior staff Not Required but Preferred Experience Experience with Technology Business Management TBM frameworks Project management certifications e g PMP Lean Six Sigma ITIL certification Experience in media entertainment or global enterprise environments How We Get Things Done This last bit is probably the most important Here at WBD our guiding principles are the core values by which we operate and are central to how we get things done You can find them at along with some insights from the team on what they mean and how they show up in their day to day We hope they resonate with you and look forward to discussing them during your interview Championing Inclusion at WBD Warner Bros Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives backgrounds and experiences Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit regardless of sex gender identity ethnicity age sexual orientation religion or belief marital status pregnancy parenthood disability or any other category protected by law If you re a qualified candidate with a disability and you require adjustments or accommodations during the job application and or recruitment process please visit our for instructions to 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