Two Wheeler Service Advisor

3 weeks ago


Chiplun MH IN A K Autoriders Full time

We are seeking a dedicated and enthusiastic Customer Service Advisor Consultant to join our team In this role you will be the first point of contact for our customers providing exceptional service and support You will be responsible for addressing inquiries resolving issues and ensuring a positive customer experience Your ability to communicate effectively and analyse customer needs will be essential in fostering strong relationships and enhancing customer satisfaction Duties Greet customers when they arrive at the parts and service center and direct them to an available mechanic Consult with mechanics about necessary repairs and possible alternatives to expensive work Provide customers with in-depth information about available aftermarket and OEM original equipment manufacturer part options Answer questions about service outcome after consulting with mechanic if necessary Advise customers about warranty protections and potential cost savings Help customers decide between trading in a car and fixing it through our shop Manage and oversee the service center s workflow and scheduling Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up Skills Diploma required Bachelor s degree or 1 years service advising experience in Two-Wheeler or Four Wheeler Extensive knowledge of automotive industry and parts Excellent communication and organizational skills Ability to communicate equally well with mechanics customers and senior management Job Type Full-time Work Location In person Job Types Full-time Internship Pay 10 119 42 - 18 739 14 per month Benefits Cell phone reimbursement Work Location In person



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