Graduate Engineer Trainee- Customer Solutions

Job Description

Collaboration with sales:

. Responsible for finding optimal technical solutions to meet the customer's needs for non-standard and cases

. Ensures clarity on the solution's scope, including KONE and possible third-party offerings

. Participates in customer meetings and answers customers technical questions when needed

. Selects the correct product platform on which to make the offering

. Proposes solutions from all KONE business lines new services, escalators, elevators, doors etc. Solution planning - Costing:

. Responsible for correct APF solution costings

. Involves CSE Engineer, Product to understand the costing for corporate and local materials

. Involves CSE Engineer, System to understand the costing for integrations

. Involves Supply Line, installation, maintenance and project management to understand both the materials and the service cost of the solution

Solution planning - Specs:

. Coordinates specification creation. Performs initial and revised non-standard energy calculations. Performs traffic analyses

. Accountable for technical site surveys

. Accountable for the technical content of the order between MS 0b and MS 2z Solution planning - Availability and lead times

. Coordinates solution lead times from Supply Line and local sourcing Solution planning - Install ability

. Ensures that the proposed solution can be installed. Ensures that the cost and work effort impact of installation is part of the solution's costing, especially in non-standard installation method cases Solution planning - Maintainability

. Ensures that the proposed solution fulfils the customer's product lifecycle needs

. Identifies possible deviations from standard maintenance methods and ensures that a resolution is found Solution planning - Compliance

. Ensures that the proposed solution fulfils local codes, regulations and safety requirements

. Ensures alignment with environmental regulations

. Ensures that the planned solution complies with KONE engineering policy Key tasks in the KONE Sales process

. Provides content for pre-tender and pre-booking reviews (technical solutions, costs, lead times, risks, verification of technical content in contracts)

. Executes activities for a holistic solution plan

. Leads full chain engineering teams on major projects until handover to the CSE Engineer, Project

. Hands over the engineering to CSE Engineer, Project on the most complex project cases for execution on the Start-up meeting Key tasks in the KONE Delivery process

. Accountable for layout creation. Analyses change requirements, and makes proposals for the new solution plan

. Provides necessary details to the CSE Specialist for ordering materials and completing the documentation process

. Proposes change order (variations and add works) sales opportunities to the Project Manager

. Provides solution-related information to Project Managers, Installation Supervisors and Maintenance Supervisors Engineer, Solution role in the KONE SEB process

. Shares knowledge with maintenance as needed General responsibilities

. Participates in product and new services release information-sharing sessions

. Provides technical trainings to Sales, Installation and Maintenance as per Front Line needs

. Offers input to the product offering management about customization, standardization and interface requirements for the portfolio

. Contribution to the Customer Solutions Engineering virtual and local network

. Contribute to and utilize the Customer Solutions Engineering case library

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