Senior Jira Engineer

ABOUT TIDE At Tide we are building a business management platform designed to save small businesses time and money We provide our members with business accounts and related banking services but also a comprehensive set of connected administrative solutions from invoicing to accounting Launched in 2017 Tide is now used by over 1 million small businesses across the world and is available to UK Indian and German SMEs Headquartered in central London with offices in Sofia Hyderabad Delhi Berlin and Belgrade Tide employs over 2 000 employees Tide is rapidly growing expanding into new products and markets and always looking for passionate and driven people Join us in our mission to empower small businesses and help them save time and money ABOUT TIDE At Tide we are building a finance platform designed to save small businesses time and money We provide our members with business accounts and related banking services but also a comprehensive set of connected administrative solutions from invoicing to accounting Launched in 2017 Tide is now used by over 1 million small businesses across the world and is available to UK Indian and German SMEs Headquartered in central London with offices in Sofia Hyderabad Delhi Berlin and Belgrade Tide employs over 2 000 employees Tide is rapidly growing expanding into new markets and always looking for passionate and driven people Join us in our mission to empower small businesses and help them save time and money ABOUT THE TEAM The Information Technology IT team is the backbone of our organization ensuring the seamless and secure operation of our technology Our mission is to empower employees by providing reliable and innovative IT solutions that enable them to achieve their goals efficiently We are dedicated to maintaining a robust and secure infrastructure proactively addressing technical challenges and offering exceptional support to foster a digitally driven and collaborative work environment The IT team plays a crucial role in managing our technology infrastructure from resolving hardware and software issues to overseeing application updates and integrations and monitoring SaaS applications web traffic and access to ensure a secure environment We are committed to minimizing disruptions and ensuring uninterrupted access to essential resources through proactive support and timely resolutions ABOUT THE ROLE As a Jira Administrator you will own and evolve our Atlassian Cloud environment and drive both day-to-day administration and long-term enhancements You will work across departments to configure complex workflows streamline access management and automate repetitive processes using ScriptRunner for Jira Cloud This is a critical role where your impact will be felt across multiple teams through improved productivity better reporting and scalable Atlassian practices Key Responsibilities Administer and support Jira Software Jira Service Management and Confluence in Atlassian Cloud Configure and optimize workflows screens permission schemes custom fields and notification settings Build advanced automation using ScriptRunner for Jira Cloud validators post-functions listeners Set up and manage Service Management projects queues SLAs forms portals and automation rules Manage access controls user provisioning and group-based permissions Create dashboards filters and custom reports for visibility across teams and leadership Collaborate with stakeholders to gather requirements and deliver process improvements Perform regular audits and cleanups to maintain a secure efficient environment Support Atlassian integrations with tools like Slack Microsoft Teams GitHub and more Document configurations workflows and change history for compliance and scalability You will work to scale our employee productivity platform to support fast-moving teams in a fast-paced environment while helping end users get the most out of Atlassian Stack What makes you a great fit Hands-on experience administering Atlassian Cloud products Strong expertise in Jira workflows custom fields permission schemes and service projects Experience with ScriptRunner for Jira Cloud or similar automation scripting tools Solid understanding of access management and user provisioning in a cloud environment Familiarity with ITSM concepts and Jira Service Management best practices Ability to work independently and collaboratively with technical and non-technical stakeholders Excellent troubleshooting and communication skills TIDE IS A PLACE FOR EVERYONE At Tide we believe that we can only succeed if we let our differences enrich our culture Our Tideans come from a variety of backgrounds and experience levels We consider everyone irrespective of their ethnicity religion sexual orientation gender identity family or parental status national origin veteran neurodiversity or differently-abled status We celebrate diversity in our workforce as a cornerstone of our success Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members diverse needs and lives We are One Team and foster a transparent and inclusive environment where everyone s voice is heard At Tide we thrive on diversity embracing various backgrounds and experiences We welcome all individuals regardless of ethnicity religion sexual orientation gender identity or disability Our inclusive culture is key to our success helping us build products that meet our members diverse needs We are One Team committed to transparency and ensuring everyone s voice is heard You personal data will be processed by Tide for recruitment purposes and in accordance with