3 Days Left GIT Tech Support Analyst

Job Description

Why join us

About Us:

DWF is a global legal business that provides innovative and integrated legal solutions to clients across various sectors and regions. We are committed to delivering great digital experiences and creating a strong and positive relationship with our transformed technology team. To achieve this, we are putting together a new way to deliver support that leverages the latest technologies and best practices in the industry.

Responsibilities

We are looking for a Global Technical Support Analyst to join our Global Digital Experience Team and help us transform the way service is delivered and lead to market leading digital experience for our colleagues and clients. As a Global Technical Support Analyst, you will be responsible for providing first-line technical support to our internal and external users, resolving issues related to hardware, software, network, and applications. You will also collaborate with other teams and vendors to escalate and resolve complex issues, as well as contribute to the continuous improvement of our processes and tools.

What will help you succeed in this role

Responsibilities:

- Provide first-line technical support to our internal and external users via phone, email, chat, and remote access.
- Troubleshoot and resolve issues related to hardware, software, network, and applications, using MS Surface Devices with Windows 11 and MS Office Co Pilot.
- Use Generative AI to support the delivery of solutions and enhance the user experience.
- Document and update the status of incidents and requests in the service management system.
- Escalate and follow up on complex issues with other teams and vendors, ensuring timely resolution and communication.
- Provide feedback and suggestions to improve the quality and efficiency of our services and systems.
- Participate in training and development activities to enhance your technical and professional skills.
- A degree in Computer Science or a related field, or equivalent work experience.
- Excellent communication skills, both written and verbal, with a customer service focused attitude.
- Strong foundational technical skills, with the ability to learn and adapt to new technologies quickly.
- Experience in providing technical support to users in a global and diverse environment.
- Knowledge of Windows 11, MS Office Co Pilot, MS Teams, and Generative AI, or the willingness to learn.
- Ability to work independently and as part of a team, with a proactive and problem-solving approach

What we offer

At DWF, we deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary. Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us. Upon joining our organisation, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family. In addition to our standard benefits, we offer a wide range of flexible benefits and robust well-being programs.

Our recruitment process upholds the highest standards of fairness and engagement. It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation. We aim to create a positive experience for all candidates and offer any adjustments or additional support.

About Us

DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.

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