International Chat Process

15 hours ago

Noida Uttar Pradesh, India Business Integra Software Solution Pvt Ltd Full time

Position International Chat process Location Noida Duration Full Time Experience minimum 6 Moths and above experience working in a Chat International Process Notice period Immediate Joiners US Shift 24 7 shift mostly night shifts Notice period accepted Customer Experience Excellent communication skills verbal and written both Minimum 1 year above experience required in a Chat International Process Must have good thought process Candidate should be Tech savvy well versed with Technical Troubleshooting Should have knowledge of Computer Networking Investigates and resolves concerns raised by the customer Engages the resources appropriate for resolving issues Ensures that end to end resolution is provided to the customer by coordinating with different teams Proactively escalates by phone following up by email through the appropriate hierarchical structures Complete Issue resolution within prescribed timeframes Should possess good verbal and written communication skills in English Should have good comprehensibility and understandability of what customers want Should have critical thought process and decision making capability with focus on accuracy Personal Attributes Should be flexible for all circumstances and be self-driven motivated and persistent Customer centricity and eagerness to drive himself herself for upgradation in knowledge Computer Proficiency Should know basics of computer knowledge of MS Office Word Excel PowerPoint and understanding of Telecom basics Additional Comments Candidates should be open to a shift of 24x7 Mostly Night shifts Both side transportation will be provided as per company policy Split Week off and Split Week off and Holidays Thanks Regards Anil Singh Negi Account Manager Business Integra Software Solution PVT LTD Linked in CMMI Level 5 A WBE DBE MBE Corporation 8 a ISO 9001-2008 GSA Schedule 70 Disclaimer We respect your Online Privacy This is not an unsolicited mail Under Bill s 1618 Title III passed by the 105th U S Congress this mail cannot be considered Spam as long as we include Contact information and a method to be removed from our mailing list If you are not interested in receiving our e-mails then please reply with a remove in the subject line and mention all the e-mail addresses to be removed with any e-mail addresses

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