It Support Engineer I, Ots

7 days ago

Bengaluru, Karnataka, India Amazon Full time

DESCRIPTIONOperations is at the heart of Amazon s business We are known for our speed accuracy and exceptional service Our buildings deliver tens of thousands of products to hundreds of countries worldwide every day OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face Together we take ownership for what we do - whether supporting IT infrastructure developing new technology in-house launching a new Amazon Operations facility or delighting our customers by delivering packages directly to them About The Role As an IT Support Engineer I you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware operating systems or enterprise application software across sites in a defined geographical area You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result You can troubleshoot and solve straightforward problems that do not have defined SOPs What Do We OfferAmazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1 matching 401 k program and up to 20 weeks of paid parental leave But wait there s more we are a casual dress code at each of our locations jeans t-shirts safety shoes and at times a neon safety vest will be your daily outfit Key job responsibilities Responsibilities include but are not limited to- Network engineering and troubleshooting data cabling and systems administration in a variety of software and hardware environments - Ensuring infrastructure networking and computing systems remain available during production hours - Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions - Managing local technical projects - Maintaining or creating policies procedures and processes - Identifying root-causes of operational issues and process inefficiencies - Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours - Supporting customers from multiple buildings in the area as well as remote customers - Traveling within your local or regional area to support our customers BASIC QUALIFICATIONS- 4 years of networking such as DNS DHCP SSL OSI Model and TCP IP experience - Bachelor s degree - Experience in IT client server and network service deliveryPREFERRED QUALIFICATIONS- Bachelor s degree in IT computer science or equivalent

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