Customer Support Engineer

4 weeks ago

Hyderabad, Telangana, India Trigent Software Private Limited Full time
Job Description

JOBSummary

- Answer ACD calls related to technical issues of the users ranging from local desktop to applications and AV requirements.Respond to email and SRS requests for audio conference bookings.
- Act as conference operator for high profile calls.
- First line troubleshooting if problems are reported using diagnostic techniques.
- Translate user requirements to the system for event execution.
- Resolve booking issues and ensure latest information is made available for event setup.
- Remote setup and tear down of Audio Visual events including VCs as per the user requirements.
- Supporting the client in the use of AV Systems.
- Supporting Video Conferencing calls.
- Liaising with stakeholders to ensure successful execution of events
- Coordinate preventative maintenance to AV equipment.
- Troubleshoot AV / Event related issues during set up or during the actual call, as and when it arises
- Escalation when problems persist.
- Promote and adhere to the Company's policy and procedures.
- Running metric reports.
- Any other responsibilities as requested by the lead and / or any designated member from the team.
- Should be flexible to work in any of the 24 x 7 shift.
- Excellent Communication

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