Agent-reservation Sales
3 weeks ago
POSITION SUMMARYProcess all reservation requests changes and cancellations received by phone fax or mail Identify guest reservation needs determine appropriate room type and verify availability of room type and rate Explain guarantee special rate and cancellation policies to callers Accommodate and document special requests Answer questions about property facilities services and room accommodations Follow sales techniques to maximize revenue Communicate information regarding designated VIP reservations Input and access data in reservation system Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department Oversee accuracy of room blocks and reservations Input group rooming lists using reservation systems revise room blocks to maintain the required number of available rooms and keep organized files of all groups Set-up proper billing accounts according to Accounting policies Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation Speak with others using clear and professional language prepare and review written documents accurately and completely answer telephones using appropriate etiquette Develop and maintain positive working relationships with others support team to reach common goals listen and respond appropriately to the concerns of other employees Comply with quality assurance expectations and standards Read and visually verify information in a variety of formats Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisors PREFERRED QUALIFICATIONSEducation High school diploma or G E D equivalent Related Work Experience At least 1 year of related work experience Supervisory Experience No supervisory experience License or Certification NoneMarriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law About the Team Fairfield by Marriott guarantees a beautifully simple stay wherever you travel with over 1 000 locations worldwide Our Marriott family farm heritage inspires a calming reliable experience characterized by warm hospitality all at a great value As a member of our team you ll deliver on the Fairfield Guarantee - our commitment that every guest leaves the hotel satisfied At Fairfield we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard In joining Fairfield by Marriott you join a portfolio of brands with Marriott International Be where you can do your best work xe2x80x8b begin your purpose belong to an amazing globalxe2x80x8b team and become the best version of you Marriott
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