▷ (Apply Now) Technical Support Intern

3 weeks ago


Bengaluru India Vedantu Full time

Job Description About the Role: We are looking for a proactive and tech-savvy Technical Support Intern to assist our team in resolving technical issues, managing support tickets, and ensuring smooth IT operations. This role offers hands-on experience in troubleshooting, user support, and exposure to various tools and technologies. Responsibilities: - Provide support to troubleshoot and resolve technical issues reported by customers and through phone, chat, and ticket channels. - Provide support through remote access applications - Good communication for all issues in a timely and efficient manner including follow-ups with customers, team members. - Research, diagnose, troubleshoot and identify solutions to resolve customer issues Requirements: - Bachelor's degree.- [B.E, Bsc., Msc., Computer science/ Electronics/ Bsc. IT / Diploma in E&C (or) any other degree with good technical troubleshooting knowledge] - Able to understand the basic knowledge of Android / iOS / Mac / Windows / Linux related technologies and related hardware troubleshooting is mandatory. - Good knowledge in latest web browsers & Mobile apps. - Basic knowledge in iPhone/ iPad /Tablet/Smartphone/MacBook/PC & Laptop devices and their configuration. - Excellent written and verbal communication skills - Basic knowledge of MS office & Google drive files - Rotational shift from 8am to 11pm (No night shift). - Fresher (or) experience in technical support.



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