System Engineer(WINTEL)

3 days ago

Mumbai, Maharashtra, India Skillmine Technology Full time
Job Description

- Good knowledge in Windows System Administration

(Including installation, configuration, maintain and monitor windows servers - 2003, 2008 / R2, 2012 / R2, 2016, 2019)

- Basic knowledge of Linux & Mac operating systems
- Provide and manage Windows server administration, within an AD environment. Good knowledge of Active Directory, AD components, AD Roles & Functions. Hands-on experience of applying Group Policies
- Good knowledge in different server roles (Webservers (IIS), DHCP servers, DNS, Remote Desktop services, FSMO, SCCM, SMTP)
- Work experience in client-side operating systems Win7, Win8, Win10.
- Product installation, Upgrades and Patch Management

Networking

- Strong Fundamentals in Networking and Network Infrastructure
- Hands-on experience on Networking, Routing and Switching
- Experience with firewalls, Internet VPN s remote implementation, troubleshooting and problem resolution
- Good knowledge about different VPN technologies
- Knowledge about TCP/IP, DNS, Proxy servers
- Basic understanding of IPTables, TLS, SSL
- Knowledge about security software such as DLP, firewalls (End point security are add-on)

Tools and Expectations

- Basic knowledge in tools like Procmon, Resource monitor & Windows Sysinternal tools
- Basic knowledge and experience on Wireshark, Nmap, http analyzer, Debug view etc. (add on)
- Knowledge in VAPT analysis & Security (Basic understanding about Vulnerability assessments and penetration tests) - Desirable
- Security - Knowledge in TLS, SSL, Encryptions, PKI Concepts
- Knowledge of Power-shell scripting, Linux shell scripting and Python are add-on

Good to have:

- Prior experience in supporting ticketing tools and process
- Experience in documentation
- Basic knowledge in Virtualization VMWARE, Hyper-V
- Cloud technology - Basic understanding of Azure, AWS & GCP (or Certified)
- ITIL Fundamentals

Support Management and Tools knowledge

- knowledge of L1 and L2 Ticket tracking tools
- Should be able to provide reports for any escalations, Root cause Analysis (RCA), Productivity reports.

Soft Skills Required

Mandatory:

- Clarity of thoughts
- Sincere & Proactive
- Self-motivated
- Logical bent of mind (Analytical)
- Team player
- Flexible/adaptable
- Strong communication skills (both written and verbal)

Role and Responsibilities:

- Providing customer delight
- Offering excellent technical support experience to customers
- Good listener to customer, provide on time deliveries
- Attending tickets and emails (Proactively involvement in escalations and make sure customer commitments are met)
- Make sure support deliveries are under defined TATs and SLAs
- Involve appropriate authorities when escalations are required
- Coordinate with SME (Subject Matter Expertise)
- Cross-functional team discussions (QA Quality Analysts, Security Analysts, Development team) - Ontime internal escalations
- Adapt and implement new technologies and understanding of the Product base at Skillmine Product vertical
- Implementation and Configuration of Products on Cloud Technologies and On-prem virtualization environment
- Provide solution documents, KB articles, Incident/Preliminary analysis Document & RCAs
- Reproduce customer issues and if required, analyze the root cause; check and verify any viable solutions available other than development such as creating scripts, simple solutions etc...
- Documentations

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