customer support assistant

4 weeks ago


Bengaluru, Karnataka, India Randstad Full time

Job Title: Global Software License Keys Customer Support Assistant

Location: Manyata Tech Park, Bangalore

Employment Type: Contract

Shift: Rotational (including weekends, based on schedule)

We are seeking a detail-oriented and dedicated Customer Support Assistant to manage software license keys, entitlement verification, and provide global-level support for internal and external stakeholders.

The ideal candidate will be responsible for resolving complex issues related to software licensing, ensuring timely and accurate resolution of customer queries, and maintaining documentation of all interactions.

This role requires strong communication and problem-solving skills, with the ability to work effectively in a team environment and adapt to changing priorities.

Key Responsibilities:

  • Manage software license keys and entitlement verification processes
  • Provide global-level support for internal and external stakeholders
  • Resolve complex issues related to software licensing
  • Maintain documentation of all interactions
  • Communicate effectively with customers and colleagues

Requirements:

  • Degree in Computer Science or related field
  • Minimum 1 year of experience in customer support or related field
  • Strong communication and problem-solving skills
  • Ability to work effectively in a team environment
  • Adaptability to changing priorities

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