▷ Only 24h Left: Analyst Business Systems Aws

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own We have a flexible work environment and fluid career paths We not only encourage but celebrate internal mobility We also recognize the importance of purpose well-being and work-life balance Within Empower and our communities we work hard to create a welcoming and inclusive environment and our associates dedicate thousands of hours to volunteering for causes that matter most to them Chart your own path and grow your career while helping more customers achieve financial freedom Empower Yourself As an Analyst Business Systems AWS you will work collaboratively closely with our onshore teams business leaders senior architects infrastructure engineers to design develop and deploy modern solutions on AWS platform If you thrive in a fast-paced ideas-led environment youre in the right place ESSENTIAL FUNCTIONS Bridge business requirements with systems design through all phases of opportunity ideation or problem resolution and systems enhancement Work closely with onshore team and leadership to understand business needs requirements and strategic opportunities Experience with requirement analysis and design for AWS and Amazon Connect along with IAM S3 Lamda EC2 Cloudwatch Cloudtrail and Dynamo and integration with SF or downstreams Work in a team environment taking responsibility for requirements defining and designing the business functionality of the system in scope Ensuring that the system meets the defined business requirements Participating and facilitating meetings walkthroughs workshops and reviews of deliverables Understanding and defining a strategic vision for key systems based in line of business their needs known risks and dependencies in partnership with portfolio solutions architects applying knowledge to help implement solutions to resolve complex problems or capitalize on new ideas Helping to uncover and maximize the business customer user value of planned initiatives through facilitation analysis and modeling techniques Provide support to Developers and Quality Assurance Analysts during design and build phases Direct own work through goal setting time management and planning to meet project deadlines Ensure accuracy and completeness of work to maximize quality build credibility and avoid re-work Build effective relationships with colleagues and stakeholders quickly and confidently to positively influence outcomes Identify and participate in implementing improvement opportunities Identify risks and escalate issues in timely manner QUALIFICATIONS Undergraduate degree or equivalent years of experience required Accreditation in Business Analysis or equivalent credentials experience is a nice to have Degree in related discipline Computer Science Commerce Business Administration Management 3 to 5 years of work experience in systems analysis and or design and programming Familiar with Software Development Life Cycle Experience working in Contact Center specifically AWS connect along with Sales Service console as agent desktop an asset Excellent AWS knowledge and a positive attitude customer focused Technical understanding and experience in IAM S3 Lamda EC2 Cloudwatch Cloudtrail and Dynamo Knowledge of AI capabilities within the AWS platform and Polly Lex Pinpoint Chime and other AWS services around connect Agile Dev Ops delivery experience Working knowledge of Jira Confluence and Gitlab an asset Previous experience with ServiceNow Ability to assess new requirement on AWS and all upstream and downstream applications systems and processes Experience in omnichannel contact center Demonstrated strength in problem solving and analytical skills Excellent communication abilities written and verbal presentation including technical writing skills Strong customer focus and organizational skills with the ability to contribute to multiple projects under tight deadline constraints Able to operate within a team environment Ability to work collaboratively in a team environment and independently with teams at various levels to investigate and validate all aspects of business problem Must be self-motivated organized and able to multi-task in an environment of changing processes and priorities Ability to rapidly acquire new knowledge and skills and apply creative thinking to solve problems Sales Cloud Service Cloud and Developer certifications preferred This job description is not intended to be an exhaustive list of all duties responsibilities and qualifications of the job The employer has the right to revise this job description at any time You will be evaluated in part based on your performance of the responsibilities and or tasks listed in this job description You may be required perform other duties that are not included on this job description The job description is not a contract for employment and either you or the employer may terminate employment at any time for any reason We are an equal opportunity employer with a commitment to diversity All individuals regardless of personal characteristics are encouraged to apply All qualified applicants will receive consideration for employment without regard to age race color national origin ancestry sex sexual orientation gender gender identity gender expression marital status pregnancy religion physical or mental disability military or veteran status genetic information or any other status protected by applicable state or local law