Manager, Applied Science, Rbs Tech

3 weeks ago

Bengaluru, Karnataka, India Amazon Full time

RBS Retail Business Services Tech team works towards enhancing the customer experience CX and their trust in product data by providing technologies to find and fix Amazon CX defects at scale Our platforms help in improving the CX in all phases of customer journey including selection discoverability fulfilment buying experience and post-buying experience product quality and customer returns As a Sciences team in RBS Tech we focus on foundational ML research and develop scalable state-of-the-art ML solutions to solve the problems covering customer experience CX and Selling partner experience SPX We work to solve problems related to multi-modal understanding text and visual supervised and unsupervised techniques multi-task learning multi-label classification aspect and topic extraction for Customer Anecdote Mining product similarity using GenAI LLMs NLP and Computer Vision Key job responsibilities As an Applied Science Manager you will be responsible to design and deploy scalable GenAI NLP and Computer Vision solutions that will impact the content visible to millions of customer and solve key customer experience issues You will Lead scientists on the team and oversee research and development projects at various stages ranging from initial exploration to deployment into production systems You will partner with business and engineering teams to identify and solve large and significantly complex problems that require scientific innovation You will help the team leverage your expertise by coaching and mentoring You will contribute to the professional development of colleagues improving their technical knowledge and the engineering practices You will create the environment in the team to file for patents and or publish research work where opportunities arise You will impact the large product strategy identifies new business opportunities and provides strategic direction to the team BASIC QUALIFICATIONS - Master s degree in Computer Science Statistics Electrical Engineering or Mathematics with specialization in specialization in Machine Learning statistical modeling or Deep learning - - 5 years of working experience in solving machine learning problems and deploying science solutions for large-scale applications - - 2 years of experience leading a team of scientists and engineers Knowledge of programming languages such as C C Python Java - - Excellent written and verbal communication skills PREFERRED QUALIFICATIONS - Experience building machine learning models or developing algorithms for business application - Experience building complex software systems especially involving deep learning machine learning and computer vision that have been successfully delivered to customers Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner

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