Product Owner

JOB SUMMARY Act as an agile Product Owner to develop new client journey capabilities to improve client experience promote usability and drive client satisfaction To function as the domain expert in projects related to transactions and payments and support the roll out of related projects from a functionality and capability perspective Standard Chartered Bank is seeking a Product Owner - Digital Banking to drive the vision strategy and execution of our digital banking journeys In this role you will work closely with cross-functional teams including technology design and business stakeholders to enhance customer experience and deliver innovative digital solutions You will own the product backlog prioritize features based on business value and ensure seamless delivery in an Agile environment The ideal candidate has a strong background in retail banking digital channels and Agile product management with expertise in mobile banking internet banking payments and customer experience enhancement You should be data-driven customer-centric and adept at navigating complex banking ecosystems 10 year experience and proven knowledge in the customer interaction channels especially Mobile Banking Online Banking ATM Interactive Voice Response Wearables or any other digital channels or devices 10 years in Agile as a Product Owner or a similar role strong skills of maintaining and prioritizing a backlog Deep understanding of industry trends and client needs ability to create a value proposition and a squad vision Strong business acumen Demonstrated track record of leading teams to deliver objectives Previously coached and mentored team members with regular feedback sessions Previously defined product requirements and development roadmap based on functional expertise Strong prioritization and analytical skills to manage backlog for the squad Strong communication skills to synchronize tasks clarify requirements and delivery expectations with stakeholders Good to have knowledge of design thinking frameworks user stories customer experience and journeys RESPONSIBILITIES Strategy The Product Owner Is empowered with necessary business levers to influence real outcomes Is responsible for owning the product journey vision across the entire product life cycle from inception validation build delivery run iteration Maintains a commercial lens over the product understand and communicate with relevant stakeholders on the commercial performance metrics and viability of products Is accountable for creating a transparent clear and easy to understand product vision Owns the WHY and ensure all members of the squad understand and embrace the vision mission The why should be closely aligned to the organization s overall goals and ambitions Inspires the squad to continuously thrive in a growth mindset Sets goals for the squad and create actions plans to target Owns maintains constantly optimizes the product roadmap product backlog Business The Product Owner Leads and embeds a culture of evidence-based decision making Conducts regular design sprints to fill the product backlog with customer validated and business viable features initiatives Leverages design thinking and customer jobs-to-be-done frameworks to synthesize and identify themes or opportunities Conduct customer interviews to capture customer voice and verbatim feedback Where required produce lo-fi prototypes and conduct usability studies to find resonance with customers Utilize a discovery canvas to bring discovery storytelling to life within a standardized structure Embeds an MVP culture into the organization consider how might we test and learn with minimal investment and development Ensures that squad leverages existing investments where necessary build out technical solutions that are complementary scalable cost efficient Product Delivery Execution The Product Owner Is responsible for implementing journeys or experiences which maximum business benefit and executing these within timelines and budget Leverages enterprise tools like ADO to manage the sprint and overall product delivery Align with technology architects on the target solution design to minimize technical debt Leads the squad in defining the functional requirements and non-functional requirements like API response and overall performance Clearly slice the back log into independently shippable experience for customers Plans refines and optimizes the sprint backlog to maximize squad output and remove down time Clearly defines Definition of Ready DOR and along with the scrum master align necessary dependencies to avoid delays enforce the DOR to avoid rework Defines the Definition of Done DOD with the squad and track core efficiency metrics like S2V etc Reviews testing criteria to ensure product meets the organizations quality standards Is accountable for signing off on the shippable product once it has met DOD all acceptance criteria and passed testing standards on functionality and performance Conducts pre-go-live demos for stakeholders and align necessary support functions to ensure a smooth transition and go-live Conducts regular retrospective and review sessions to embed a growth mindset where the squad is constantly looking for ways to improve the way we deliver products Take learnings and share with the wider PO community Manages a well-articulated communicated and rationalized backlog with adequate funding and commercial support to ensure ongoing growth Product Analytics The Product Owner Clearly aligns squad OKRs KPIs with stakeholder and senior management ensure these objectives and targets are well understood and aligned to the nature of your product Communicates and embed the OKRs and KPIs into every aspect of the product life cycle Identifies and maps the data sources required to validate and measure the performance of the features Performs post implementation review with squad define measurement windows and prepare necessary data metrics Ensures the data is made available for analytics through collaboration with analytics data technology teams Ensures that customer journeys are embedded with the instruments to obtain usability metrics and customer behaviors Continuously monitor dashboards and reports to feed product discovery sprints People Talent The Product Owner Coaches mentor squad members to continuously uplift capability Fosters a culture based on trust psychological safety collaboration Lead through example and build the appropriate culture and values Set appropriate tone and expectations from their team and work in collaboration with risk and control partners Employ engage and retain high quality people Responsibility to review team capacity plans to ensure capabilities are released as per agreement with stakeholders Risk Management The Product Owner Is accountable for ensuring compliance and risk adherence of products and services engage with stakeholders to ensure necessary controls are adhered to and approvals are obtained Identifies all risks and issues that may impact project viability Track manage and report them as per the Bank s standards Governance The Product Owner is responsible for to adherence to Bank policies on Project management investment solution design planning structure frameworks Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Effectively implement the regulatory requirements from stakeholders Key Stakeholders Group Digital Banking Management Team Country and Region Digital teams Group Region COO Country Wealth and Retail Banking WRB Leads Group TTO Group SC Design Team Control Functions - OR ICS BRM Qualification Education Graduate Training Certified Scrum Product Owner CSPO Languages English Role Specific Technical Competencies Business Analysis Communication Project Management Product Ownership About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 23057