Omni Sport Advisor for Skating

2 weeks ago


Gurugram Gurugram India Decathlon Sports India Full time

Job Description Do check our Video on the role and responsibility of an Omni Sports Advisor - https://www.youtube.com/watchv=EHQ8mJ6FBVI 1st Responsibility: I ensure a WOW Customer Experience I greet, smile, and engage with customers to understand their needs - I am equipped to interact and engage with my customers I promote sportsby engaging customers through sports communities - I practice my sport and inspire customers to join sports communities. - I stay informed and encourage customers to participate in Decathlon events or local sports activities related to their interests. I ensure my customer is Satisfied or Satisfied - I ensure my customer is Satisfied or Satisfied - I propose the right products & services depending on the needs of my customers - I use all our channels (in-store, .in, App) to satisfy the customer's needs - I propose the relevant services to the customer (buyback, repair & maintenance, personalisation). - I ensure a smooth checkout experience - My customer is at the centre of my activity. I make myself available whatever I am doing. - I suggest complementary products to enhance the customer sports practice experience - I ensure product availability by doing reliable, up-to-date and responsible inventory to support its omnichannel availability. - I ensure the signages are updated for the customers (Self-informed best choice) - I am accountable for the delivery 2nd Responsibility: I guarantee WOW displayed layout The layoutis the best in class for my customer - My layout is safe for me, my team, and my customers. - My Layout is welcoming, seductive and engaging. - I ensure my customers can test all our solutions I know and highlight the best omnichannel offer to my customers, both offline and online - I know the complete offer in my store and online - I ensure My customer will find the entire range of products for their sports practice - either in-store or online - I am product trained by a validated product trainer. - I suggest the best possible solution to my customer as per their need - I ensure all the necessary services for my sport are available to my customer - I highlight our Circular offer and relevant services Are you a person who would love to work with people and enjoy collective decision Passionate About Providing Exceptional Customer Experiences You are a passionate sports lover Keen to adapt/learn to Omnichannel expertise to blend online and offline customer experiences through digital tools and data analysis to optimize business performance.


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