Project/Delivery Manager

Job Description

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.

- Facilitate Scrum ceremonies such as daily stand-up meetings, sprint planning, sprint review, and sprint retrospective.

- Identify and troubleshoot obstacles that are hindering the team's progress.

- Promote continuous improvement through retrospectives and feedback sessions

- Communicate project status, risks and issues to stakeholders.

- Ensure that the team follows the Scrum framework and adheres to Agile principles.

- Define and Ensure Metrics related to Quality, Burndowns, Throughput, etc are being followed

- Work closely with the Quality Assurance Teams and track quality to ensure the Defect Management metrics meet the desired outcome.

- Track the KPIs around Scope, Schedule, Quality and raise flag in case of deviations

- Coordinate with Salesforce internal teams including Architects, QAs, Release Managers during key events like Releases and Deployments to ensure smooth releases

- Create material and support the Program Managers and internal Technical and Functional teams to drive weekly/ fortnightly status reporting calls

- Able to produce various governance dashboards and metrics on PM tracking tools like Jira.

- Track team performance with inputs from Technical leads and take corrective action

- Accountable for defining, tracking, reporting and improving the Key Metrics and KPI's for the Salesforce Team

Required skills and qualifications:

- Bachelor's degree in Computer Science or a related field.

- Minimum 10 years of overall experience & 3 years of experience as a Scrum Master or Agile Project Manager.

- Implementation experience in Salesforce projects is mandatory.

- Strong knowledge of Agile Scrum principles and practices.

- Excellent communication and interpersonal skills.

- Strong problem-solving and analytical skills.

- Ability to lead and facilitate Scrum ceremonies with command and control

Preferred skills and qualifications:

- General conceptual understanding of programming

- Certification in Agile methodologies, like Certified Scrum Master (CSM) or Professional Scrum Master (PSM) or PMP

- SAFe certification and Kanban certification are a plus.

- Ability to work collaboratively with cross-functional teams.

- Prior knowledge of Agile project management tools, such as Jira.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and, and our AI agents accelerate your impact so you can. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

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