
Contact Centre
1 week ago
Essential work experience 1 Overall 10 to 15 years of experience in technical implementation delivery out of which last 7 years in the Technology led Contact Centre product solution implementation 2 Experience in end to end solution delivery in BFSI BPO Conversational AI based Platform in Contact centre space is required 3 Experience in implementing industry leading platforms e g Genesys NICE Avaya Cisco Uniphore CISCO designing architecture Dev Ops 4 Experience in creating partner ecosystem related to Contact Centre is required 5 Experience in delivery of digital self-service solution delivery- Conversational AI IVR call routing Knowledge management Self-service analytics Ticketing tools 6 Experience in configuration of call routing rules IVR scripts agent workstations reporting modules integrations with CRM 7 Experience in Web Technologies like HTML CSS JavaScript and web services REST SOAP 8 Omni channel delivery- chat messaging voice social CX analytics speech and text analytics Reporting BI SQL database reporting 9 Automation and interaction of RPA across various contact Centre systems along with AI ML based automation services NLP Speech to Text 10 Deployment - On Prem and cloud covering security risk and API led integration with various internal or external systems Azure AWS Premise CCaaS CPaaS Understanding of RESTful APIs webhooks data exchange formats like JSON or XML
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Mumbai, India Emirates Full timeJob Description Job Purpose To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Work as part of a team to achieve individual, station and network Commercial objectives. Job Outline - Ensure the highest standard of customer service is provided to Emirates...
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Customer Services Supervisor
6 days ago
Ahmedabad, India Qatar Airways Full timeJob Description Job title Customer Services Supervisor - Ahmedabad Contact Centre Ref # 211618 Location India - Ahmedabad Job family Customer Service - Closing date: 23-Sep-2025 About The Role We are currently recruiting for Customer Services Supervisor for Customer Contact Centre in Ahmedabad, India. As Customer Services Supervisor, you will be...
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Contact Center Expert
2 weeks ago
India Orange Business Full time**About the role**: To Involve in Design, build, run (L3 support) & engineering activities for Cisco contact center and ecosystem portfolio **Design & **BUILT**: Ensure technical lead for the Design, deployment and operational support of Cisco Contact Center Solutions: Produce HIGH & Low Level Design documents Coordinate Customer Acceptance...
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Assistant Vice President
7 hours ago
Gurugram, India SBI cards Full timeJob Description About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits....
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Technical Centres Expert
2 days ago
India NTU International AS Full timeNTU is preparing a proposal for: “Technical assistance for ASPIRE-AT programme in Cambodia” and is searching for experts to support the core team during the implementation of this project. The overall objective of this assignment is to contribute to the development of the agricultural sector in Cambodia and to the support the EIB-financed...
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Thane, India Kotak Mahindra Bank Limited Full timeJob Description 811 Digital - Outbound Officer 811 Digital - Outbound Officer Department Retail Liabilities | Digital Banking Location Noida Number of Positions Multiple Position Grade M1 - Assisting in resolving customer queries. - Contacting potential or existing customers to inform them about a product or service using scripts - Answering...
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Contact Centre Customer Service
2 weeks ago
India MAICAT Healthcare Full timeThis is a full-time on-site role for a Call Center Customer Service Representative located in South Delhi, India. The Call Center Customer Service Representative will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Daily tasks include answering customer queries,...
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Ai centre ethernet switching architect
4 days ago
India Mulya Technologies Full timeAI Centre Ethernet Switching Architect Hyderabad / Anywhere in India (Remote ) Founded by highly respected Silicon Valley veterans - with its design centers established in Santa Clara, California. / Hyderabad/ Bangalore Our pay comprehensively beats " ALL" Semiconductor product players in the Indian market. AI Centre Ethernet Switching Architect Position...
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Data Centre Operation Technician, DCO Tech
3 weeks ago
India Amazon Music Full timeJob DescriptionDESCRIPTIONAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the...
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[Urgent Search] Team Lead – Contact Center
1 week ago
Mumbai, India Blue Dart Full timeJob Description Job Title Team Lead Contact Center Function Customer Service Reports To Manager Customer Service Location HQC Travel Required 25% 50% 75% About DHL Blue Dart Express India: At Blue Dart, we go beyond delivering shipmentswe deliver trust, precision, and excellence. As Indias most reliable express logistics provider, we empower...