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Senior Associate, Capability Team
1 month ago
As the earth's most customer-centric company, Amazon obsesses at improving customer experience on a daily basis. We are looking for a motivated full-time Senior Associate to join our Global Business Services within Customer Experience & Business Trends in Bangalore, India.
Key job responsibilities
• Performing a wide range of data collection, categorization, validation, survey creation, and data processing
related tasks.
• Using high level of judgement to determine/identify differentiated experiences and/or trends.
• Partner with internal stakeholders on execution, escalate operational issues, draft SOPs.
• Conduct trainings for the team whenever required to improve cross-skilling and build more capabilities
• Contribute and lead process improvement initiatives that impact overall efficiency/ quality
About the team
Customer Experience and Business Trends is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).
Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel- Strong analytical skills including proficiency in Microsoft Excel
- Previous work experience, specially handling data recording and business analysis
- Interest in e-commerce, gaming industry
- Willingness to learn and passion for improving the overall customer experience
- Self-starter, motivated, and extremely organized
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
