Call Center Representative

Overview: *Please Note: - English language proficiency is required for this role. - This is a full-time, work from office role. - This requires a U.S. schedule - India Night shift Walk In Interviews: Monday to Friday 4:00 PM to 7:00PM IST Address: Transworld Systems Inc. Vishwaroop IT Park,7th Floor, Vashi, Navi Mumbai – 400703 TSI Recruitment : Kindly carry your Updated resume and Photo ID proof. After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview. Work Location: This is an On Site position and location is Vashi at 7th Floor, Vishwaroop IT Park, Sector 30-A, Vashi, Navi Mumbai – 400705 Compensation: INR · Mumbai: ₹16,500 monthly Shift: Night / Days Off: Saturday and Sunday Upon submitting your job application, you may contact our Talent Acquisition team regarding questions by utilizing the following resources: Email Us: mumrecruitment@tsico.com Contact: Saiqa 859 157 8918 Build Your Future Come join our thriving team as a Semi-Voice Customer Service Representative We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI (part of TSI family of companies)? - Paid training - Team-oriented work environment - Growth opportunity - Generous Incentive opportunity - Comprehensive benefits package available: including medical insurance/ ESIC, paid time off and paid holidays - Transport facility (Depends on policy and shift) - Transportation provided - Working 5 days/week Responsibilities: In This Role, You Will: - Customer Interaction: Handle semi-voice interactions with customers, including answering queries, providing information, and guiding them through the mortgage application and approval process. - Data Management: Process and update mortgage-related information accurately in our systems, ensuring all documentation and data are complete and up-to-date. - Documentation Review: Review and verify mortgage documents, ensuring compliance with company policies and regulatory requirements. - Issue Resolution: Identify and resolve issues or discrepancies in mortgage applications or processes, escalating complex cases to senior team members as needed. - Compliance: Adhere to all regulatory and company compliance standards, ensuring that all interactions and documentation meet required guidelines. - Communication: Maintain clear and effective communication with customers and team members, providing regular updates and follow-ups as necessary. - Reporting: Prepare and submit reports on processing metrics, customer feedback, and any issues encountered during the mortgage process. Qualifications: Ideal Candidate Qualifications: - Excellent organizational and time-management skills. - Ability to work independently and as part of a team. - Excellent verbal and written communication skills. - Strong attention to detail and accuracy. - Ability to handle multiple tasks and prioritize effectively. - Graduate Fresher’s or HSC + Minimum 6 months of experience. - Customer-centric attitude with strong problem-solving skills. - Adaptability to changing processes and requirements. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. INDJOBS