Vendor Consultant, Avs-nop

DESCRIPTIONAmazon is the most customer-centric company In the light of this the company is offering to our most engaged customers - sellers vendors and not only the highest level of services encouraging them to participate to grow their businesses on Amazon Amazon Vendor Services AVS in partnership with Retail Business Services RBS are a paid B2B service that aims to help key Vendors partner with Amazon Vendor Consultant VC will help shape and deliver on a strategy for managing key metric pillars for Amazon AVS vendors Soft Skills bright customer centric driven and creative Vendor Constant will interface internally with leaders from RBS Retail and Vendor Services teams and will be responsible for certain aspects of the vendor s business with Amazon Will engage directly with multiple internal teams to optimize business for key manufacturers vendors on Amazon com Will conceive create and analyze a wide range of data to grow the vendor s traffic brand awareness customer conversion and revenue on Amazon Also will look into strategic and operational aspects of their business with Amazon root cause analysis of issues and opportunities affecting the vendor s business Vendor Consultant will be focused on the strategic and operational aspects of managing the customer relationships with our vendors Key job responsibilities Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience Partnering with Retail AVS Team to manage vendor relationship by championing the vendor s needs at Amazon Build communication channels at all levels set proper expectations provide clear status communications and manage towards a growth plan for the vendors Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon Work with internal Amazon teams vendors to improve operational aspects of their business in providing a great consumer experience Conduct deep analysis on the handled issues for the vendors and develop recommendations and action plans based on data to improve vendor experience Provide thought leadership around planning roadmaps and execution Establish long term partnerships with key vendor partners for the group of vendors handled Support the launches of new programs and features Conduct regular WBR MBRs with the vendors highlight business metric performance and building action plans Metric influencing ability to understand a metric and create realistic forecasts Take calculated risks and quick to react with new action plans BASIC QUALIFICATIONS- 2 years of experience in vendor account catalog management buying sourcing sales product management supply chain - 2 years of experience interacting with customers stakeholders - 1 years of program or project management experience - Experience using data to influence business decisions - Knowledge of advanced Excel Array and Statistical formulas - Experience using data to influence business decisions - Excellent business communication and interpersonal skills - Ability to work independently and in a team environment - Fast learner and ability to deal with ambiguityPREFERRED QUALIFICATIONS- Knowledge of macros and data analytics - Ability to drive process or procedure improvements - Knowledge of tools such as Sharepoint SIM-ticketing and project management tools as well as experience using scripts Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner