Information Technology Asset Manager
3 weeks ago
IT Asset Manager
experience: 5 to 10 yrs
location: pan India
Immediate joiners preferred
Relevant experience- 3+ yrs ITAM
Shift timings- 5.30pm to 2.30am IST
Points to be focused on:
- Application services mapping in ServiceNow, including CI relationships.
- Automation of ITAM processes (like bulk data imports and entitlement creation).
- Strong hands-on experience with discovery and normalization processes.
- Proactive risk management and conflict resolution, especially for software changes.
- Structured training and knowledge transfer for ITAM tools.
- Integration of ServiceNow with systems like procurement and finance.
About the Role
We are seeking an experienced IT Asset Management (ITAM) Analyst to join our team. The ideal candidate will have a strong background in managing the lifecycle of IT assets, ensuring compliance, optimizing costs, and mitigating risks. This role requires hands-on experience with ITAM processes, tools, and frameworks, as well as the ability to work closely with cross-functional teams.
Focused Responsibilities
1. Application services mapping in ServiceNow, including CI relationships.
2. Automation of ITAM processes (like bulk data imports and entitlement creation).
3. Strong hands-on experience with discovery and normalization processes.
4. Proactive risk management and conflict resolution, especially for software changes.
5. Structured training and knowledge transfer for ITAM tools.
6. Integration of ServiceNow with systems like procurement and finance.
Key Responsibilities
1. IT Asset Lifecycle Management:
Manage the end-to-end lifecycle of IT assets, including procurement, deployment, maintenance, and decommissioning.
Ensure accurate tracking and documentation of hardware, software, and licenses.
2. Software Asset Management (SAM):
- Conduct software audits to ensure compliance with licensing agreements.
- Optimize software license allocation and reduce costs through effective license management.
- Collaborate with procurement and finance teams to negotiate vendor contracts and renewals.
3. Configuration Management Database (CMDB):
- Maintain and update the CMDB with accurate Configuration Item (CI) data.
- Map relationships between CIs (e.g., servers, applications, databases) to support incident and change management.
4. Risk Mitigation and Compliance:
- Identify and mitigate security risks related to IT assets.
- Ensure compliance with internal policies and external regulations (e.g., GDPR, HIPAA).
5. Cost Optimization:
- Implement cost-saving strategies by identifying underutilized or redundant assets.
- Work with cross-functional teams to optimize IT spending.
6. Process Improvement:
- Drive continuous improvement of ITAM processes, tools, and governance frameworks.
- Develop and maintain documentation for ITAM processes and procedures.
7. Stakeholder Collaboration
- Work closely with procurement, finance, and IT teams to ensure alignment on asset management strategies.
- Provide regular reports and updates to management on ITAM activities and outcomes
Essential Skills and Qualifications:
1. Experience:
- 3+ years of experience in IT Asset Management (ITAM) or Software Asset Management (SAM).
- Hands-on experience with ITAM tools such as ServiceNow, SCCM, Flexera, or Snow License Manager.
2. Technical Skills:
- Strong understanding of ITIL frameworks and CMDB.
- Proficiency in data analysis tools like Excel, Power BI, or SQL.
- Knowledge of software licensing models and compliance requirements.
3. Soft Skills:
- Excellent communication and collaboration skills.
- Strong problem-solving and analytical abilities.
- Ability to work independently and manage multiple priorities.
4. Certifications (Preferred):
- ITIL v4 Certification.
- Certified Software Asset Manager (CSAM) or similar certifications.
Nice-to-Have Skills
1. Application Architecture Knowledge:
- Familiarity with the architecture of common business applications (e.g., SAP, Oracle, Microsoft Dynamics).
2. Integration Experience:
- Experience integrating ITSM tools with other systems (e.g., Active Directory, email systems).
3. Relationship Mapping:
- Experience mapping complex relationships between Configuration Items (CIs).
Additional Notes:
- The ideal candidate should be able to provide specific examples of their experience in ITAM, including managing asset lifecycles, conducting audits, and optimizing costs.
- Candidates with certifications like ITIL v4 or CSAM will be given preference.
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