Support Engineer, Alexa Enterprise Support
4 weeks ago
DESCRIPTION Do you want to help build the world s greatest Enterprise Support team The Alexa Enterprise Support team is seeking a passionate engineer who will be responsible for supporting developer coding and implementation issues You will also advocate within Amazon for Alexa partners In this role you will be a part of a team of exceptionally driven customer-obsessed experts who strive to provide world-class support to Alexa enterprise partners Key job responsibilities As an experienced Support Engineer you will work directly with managed and enterprise partners to troubleshoot and resolve issues You will be interacting with both external partners and internal teams via a number of communication channels to drive solutions that meet developer needs Your key responsibilities You will be working with external partners to understand Alexa skill development and independently delivering solutions to a variety of technical issues in the process of publishing skills As part of the escalations process you will be responsible for handling high-severity cases proposing timely resolutions for enterprise partners You will partner with enterprise support colleagues and serve as a high level technical expert in support topics while helping train and provide mentoring of other teams You will drive projects to improve technical support-related services optimize processes and develop support materials for developers Reviewing and maintaining technical documentation A day in the life Your time will be split into resolving technical queries via ticketing system and scheduled calls with internal business partners You will also engage with enterprise partners by handling critical conference calls when needed You will interact with a team located across the United States United Kingdom and Japan with a variety of business and technical backgrounds About the team Alexa Enterprise Support is a global 24x7 operations team with 3 operating regions around the world You will be part of the team that focuses on supporting and engaging multiple countries partners The team is split into a business and technical side and speaks many of the supported Alexa languages You will be the voice of our partners and will have a direct and daily impact on the partner experience BASIC QUALIFICATIONS - 3 years of software development or 3 years of technical support experience - Able to troubleshoot debugging complex technical systems and understand the architecture - Experience with programming scripting such as Batch VB PowerShell Java C Chef Perl Ruby and or PHP - Fluent in oral and written English - Candidates work schedule may include non-traditional days off including weekends and public holidays based on need PREFERRED QUALIFICATIONS - Bachelor s degree in computer science engineering analytics mathematics statistics IT or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner
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Bangalore, Karnataka, India Amazon Full timeDESCRIPTION Alexa is the ground-breaking personal assistant from Amazon that is re-inventing the Smart Home Alexa enables control of the entire home with your voice the simplest and most natural form of communication As an SDE in Alexa smart home you will have direct impact on the experience of millions of customers in their home environment Key job...
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Software Development Engineer, Alexa Smart Home
13 hours ago
Bangalore, Karnataka, India Amazon Full timeDESCRIPTION Alexa Smart Home team is looking for a motivated Software Development Engineer to work on development of machine learning computer vision based solutions for customers in cloud service and ML backed React Native based apps for Alexa app in iOS Android and Alexa Echo family devices like Echo Show FireTV IVI devices etc In this role you will work...
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Customer Support
2 weeks ago
Bengaluru, Karnataka, India Child Support Foundation Full timeCompany Name: - Altruist Technology Private Limited Process: - Ezeetap HQ Role: - Customer Support Qualification: - Degree Mandatory Language: - English and Hindi Experience: - 1 Years of Experience in Customer Support Salary: - 23KCTC Location: - Kudlu Gate, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka...
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Applied Scientist Iii, Alexa Ai
1 week ago
Bangalore, Karnataka, India Amazon Full timeDescription The Amazon Alexa AI team in India is seeking a talented self-driven Applied Scientist to work on prototyping optimizing and deploying ML algorithms within the realm of Generative AI The Sr Applied Scientist will be in a team of exceptional scientists to develop novel algorithms and modeling techniques to advance the state of the art in Natural...
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▷ Urgent Search: Applied Scientist I, Alexa Ai
2 weeks ago
Bangalore, Karnataka, India Amazon Full timeDESCRIPTION The Amazon Alexa AI team in India is seeking a talented self-driven Applied Scientist to work on prototyping optimizing and deploying ML algorithms within the realm of Generative AI Key responsibilities include - Research experiment and build Proof Of Concepts advancing the state of the art in AI ML for GenAI - Collaborate with cross-functional...
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Bangalore, Karnataka, India Amazon Full timeDESCRIPTION The Smart Home is the home of the future The Smart Home market has shifted from early adopters to near-mass adoption making high-tech homes no longer a novelty Setting up a Smart Home used to be for experts only Now it s mainstream Come and join a team that is working on the future of the home Alexa Smart Home is an organization committed to...
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Bangalore, Karnataka, India Amazon Full timeDESCRIPTION As a Principal Applied Scientist you are a trusted part of the technical leadership You bring business and industry context to science and technology decisions You set the standard for scientific excellence and make decisions that affect the way we build and integrate algorithms You solicit differing views across the organization and are willing...
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Automation Engineer
6 days ago
bangalore, India Tek Support Full timeJob Title: Senior Automation Engineer Trainer– Medical Device Manufacturing Experience: 10+ years Industry: Medical Devices / Life Sciences / Manufacturing Location: Remote Job Summary: Senior Automation Engineer Trainer responsible for developing, implementing, and sustaining automation systems that support manufacturing, assembly, and testing of medical...
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Bangalore, Karnataka, India Amazon Full timeDescription Alexa is the voice activated digital assistant powering devices like Amazon Echo Echo Dot Echo Show and Fire TV which are at the forefront of this latest technology wave To preserve our customers experience and trust the Alexa Sensitive Content Intelligence ASCI team creates policies and builds services and tools through Machine Learning...
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Automation Engineer
6 days ago
bangalore, India Tek Support Full timeJob Title: Senior Automation Engineer – Pharmaceutical Manufacturing Location: Remote Experience: 10+ years Industry: Pharmaceutical / Biotech Manufacturing Job Summary: The Senior Automation Engineer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing equipment...
