Support Engineer, Alexa Enterprise Support
5 days ago
DESCRIPTION Do you want to help build the world s greatest Enterprise Support team The Alexa Enterprise Support team is seeking a passionate engineer who will be responsible for supporting developer coding and implementation issues You will also advocate within Amazon for Alexa partners In this role you will be a part of a team of exceptionally driven customer-obsessed experts who strive to provide world-class support to Alexa enterprise partners Key job responsibilities As an experienced Support Engineer you will work directly with managed and enterprise partners to troubleshoot and resolve issues You will be interacting with both external partners and internal teams via a number of communication channels to drive solutions that meet developer needs Your key responsibilities You will be working with external partners to understand Alexa skill development and independently delivering solutions to a variety of technical issues in the process of publishing skills As part of the escalations process you will be responsible for handling high-severity cases proposing timely resolutions for enterprise partners You will partner with enterprise support colleagues and serve as a high level technical expert in support topics while helping train and provide mentoring of other teams You will drive projects to improve technical support-related services optimize processes and develop support materials for developers Reviewing and maintaining technical documentation A day in the life Your time will be split into resolving technical queries via ticketing system and scheduled calls with internal business partners You will also engage with enterprise partners by handling critical conference calls when needed You will interact with a team located across the United States United Kingdom and Japan with a variety of business and technical backgrounds About the team Alexa Enterprise Support is a global 24x7 operations team with 3 operating regions around the world You will be part of the team that focuses on supporting and engaging multiple countries partners The team is split into a business and technical side and speaks many of the supported Alexa languages You will be the voice of our partners and will have a direct and daily impact on the partner experience BASIC QUALIFICATIONS - 3 years of software development or 3 years of technical support experience - Able to troubleshoot debugging complex technical systems and understand the architecture - Experience with programming scripting such as Batch VB PowerShell Java C Chef Perl Ruby and or PHP - Fluent in oral and written English - Candidates work schedule may include non-traditional days off including weekends and public holidays based on need PREFERRED QUALIFICATIONS - Bachelor s degree in computer science engineering analytics mathematics statistics IT or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner
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Bangalore, Karnataka, India Amazon Full timeDESCRIPTIONAre you passionate about innovation and making an immediate impact on customers lives daily Are you a data-driven technical product leader with experience launching enterprise softwareAs a senior product manager - technical you will be responsible for 1 assist in defining the customer journey from sign-up sign-in and usage of Alexa on Alexa...
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SDET, Alexa Audio
3 weeks ago
Bangalore, India Amazon Full timeDo you want to transform the way people interact with digital content? Come join the team that builds Alexa Audio platform. We are innovating and changing the way our customers interact with media services and devices! You’ll be among the first ones in the space and get to define the customer experience, frameworks and processes for the years to come. On...
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Sdet, Alexa Audio
2 weeks ago
Bengaluru, Karnataka, India ADCI - BLR 14 SEZ Full time3+ years of non-internship professional software development testing experience - 3+ years of test automation frameworks and tools building experience - Experience programming with at least one modern language such as Java, C++, or C# including object-oriented design Do you want to transform the way people interact with digital content? Come join the team...
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Software Dev Engineer II, Alexa Smart Home
3 weeks ago
Bangalore, India Amazon Full timeAlexa is the ground-breaking personal assistant from Amazon that is re-inventing the Smart Home. Alexa enables control of the entire home with your voice, the simplest and most natural form of communication. As an SDE in Alexa smart home you will have direct impact on the experience of millions of customers in their home environment. Key job...
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Bangalore, Karnataka, India Amazon Full timeDESCRIPTION Alexa is Amazon s next-generation AI-powered virtual assistant Building on the original Alexa it uses generative AI to deliver a more conversational personalized and effective experience Alexa Sensitive Content Intelligence ASCI team is developing responsible AI RAI solutions for Alexa empowering it to provide useful information...
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Technical Support Engineer
2 weeks ago
Bangalore, Karnataka, India Hewlett Packard Enterprise Full timeTechnical Support Engineer This role has been designed as Hybrid with an expectation that you will work on average 2 days per week from an HPE office Who We Are Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work We help companies connect protect analyze and act on their data and applications...
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Sde Ii, Alexa Connected Devices
3 days ago
Bengaluru, Karnataka, India ADCI - BLR 14 SEZ Full time**DESCRIPTION**: Do you want to shape the future of how Alexa enabled devices connect with Alexa Cloud? Do you want to be part of a team that builds services used by millions of customers? If you said yes to any or all of those, come join the Alexa Connected Devices! We are looking for a passionate engineer to work on the development of Tier-1 Connectivity...
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Bangalore, Karnataka, India Amazon Full timeDESCRIPTION As a Principal Applied Scientist you are a trusted part of the technical leadership You bring business and industry context to science and technology decisions You set the standard for scientific excellence and make decisions that affect the way we build and integrate algorithms You solicit differing views across the organization and are willing...
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Bangalore, Karnataka, India Amazon Full timeDescription Alexa is the voice activated digital assistant powering devices like Amazon Echo Echo Dot Echo Show and Fire TV which are at the forefront of this latest technology wave To preserve our customers experience and trust the Alexa Sensitive Content Intelligence ASCI team creates policies and builds services and tools through Machine Learning...
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Software Development Engineer, Smart Home
3 weeks ago
Bangalore, Karnataka, India Amazon Full timeDESCRIPTIONThe Alexa Smart Home Cameras team is seeking an experienced Sr Software Development Engineer The ideal candidate is an innovative self-starter who is looking for an opportunity to be both an individual contributor and technical lead Alexa Smart Home Cameras team enables Alexa with a sense of sight around customers homes with innovative...
