Senior Process Analyst – Lms Csod

Introduction We believe that every candidate brings something special to the table including you So even if you feel that youre close but not an exact match we encourage you to apply Wed be thrilled to receive applications from exceptional individuals like yourself Gallagher a global industry leader in insurance risk management and consulting services boasts a team of over 50 000 professionals worldwide Our culture known as The Gallagher Way is driven by shared values and a passion for excellence At the heart of our global operations the Gallagher Center of Excellence GCoE in India founded in 2006 upholds the values of quality innovation and teamwork With 10 000 professionals across five India locations GCoE is where knowledge-driven individuals make a significant impact and build rewarding long-term careers Overview To effectively handle daily volumes ensuring team meets agreed service level agreements Interactions with on-shore counter parts How you ll make an impact Handling queries on training enrollments Managing training schedules on LMS Reporting on training and e-learning administration Liaise with Trainers and participants Perform administrative tasks on LMS Employee profile management Trouble shoot queries related to login access roles passwords Vendor management and Invoice Processing USA and UK Documentation Process maps KPI SLAs and dashboards based on clients expectation and internal requirements Compliance Ensuring local and compliances of supporting countries are adhered Participation in internal and external audits Proactively suggesting process improvement ideas and initiate changes due to change in regulatory requirement or change in technology Knowledge of ERPs and Learning Management System Preferably Cornerstone on Demand Must possess strong knowledge LMS Administration Prior HR transition experience Maintaining trackers Performing regular RCAs Adherence and regular revival of HRSS SOPs About you Graduation and PG in HR will be a added advantage MS-Office ERP Reporting CSOD or any LMS tool Very Good Written Verbal communication skills Good interpersonal skills Should be able to adapt quickly Stake holder Management Compensation and benefits We value inclusion and diversityInclusion and diversity I D is a core part of our business and its embedded into the fabric of our organization For more than 95 years Gallagher has led with a commitment to sustainability and to support the communities where we live and work Gallagher embraces our employees diverse identities experiences and talents allowing us to better serve our clients and communities We see inclusion as a conscious commitment and diversity as a vital strength By embracing diversity in all its forms we live out The Gallagher Way to its fullest Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers employees vendors or customers based on race color religion creed gender including pregnancy status sexual orientation gender identity which includes transgender and other gender non-conforming individuals gender expression hair expression marital status parental status age national origin ancestry disability medical condition genetic information veteran or military status citizenship status or any other characteristic protected herein referred to as protected characteristics by applicable federal state or local laws Equal employment opportunity will be extended in all aspects of the employer-employee relationship including but not limited to recruitment hiring training promotion transfer demotion compensation benefits layoff and termination In addition Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability unless the accommodation would impose an undue hardship on the operation of our business