Agm - Udr

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership It is India s leading telecom service provider The Company provides pan India Voice and Data services across 2G 3G and 4G platform With the large spectrum portfolio to support the growing demand for data and voice the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow The Company is developing infrastructure to introduce newer and smarter technologies making both retail and enterprise customers future ready with innovative offerings conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence The Company is listed on National Stock Exchange NSE and Bombay Stock Exchange BSE in India We re proud to be an equal opportunity employer At VIL we know that diversity makes us stronger We are committed to a collaborative inclusive environment that encourages authenticity and fosters a sense of belonging We strive for everyone to feel valued connected and empowered to reach their potential and contribute their best VIL s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion Boldness Trust Speed and Digital Consequently our recruiting efforts are directed towards attracting and retaining best and brightest talents Our endeavour is to be First Choice for prospective employees VIL ensures equal employment opportunity without discrimination or harassment based on race colour religion creed age sex sex stereotype gender gender identity or expression sexual orientation national origin citizenship disability marital and civil partnership union status pregnancy veteran or military service status genetic information or any other characteristic protected by law VIL is an equal opportunity employer committed to diversifying its workforce Role TL - Circle Core Field Ops UDR Job Level Designation AGM Function Department COG Cluster Core Ops Location Jaipur Job Purpose Responsible for operations and maintenance of network elements like CUDB HLR HSS - FE EIR - FE NDS PGW Key Result Areas Accountabilities Uptime -Ensure 99 999 uptime of all UDR components like - HLR - FE HSS - FE EIR - FE NDS PCC and Provisioning GW Alarms Fault and Outage handling - Ensure restoration of outages emergencies in shortest possible time minimize impact of outage on service by identifying and taking action like implementing work around temp traffic diversions Immediate action and resolution of all types of HW SW faults and alarms drive preventive maintenance tasks RS R management - ensure repair of all HW including Cloud Cloud IP infra within TAT zero RNP cards Redundancy - Ensure 100 redundancy and resiliency for all types of core nodes and its connectivity review it periodically and suggest for required changes Backup- 100 compliance of Core node back up policy and ensuring availability of back up all the time for any emergency handling Customer complaint handling - Ensure immediate action on of all types issue reported by IT Mediation CS related to HLR HSS profile provisioning etc and its related customer complaints detailed investigation and proper resolution Change implementation and testing - Ensure accurate implementation of all types of changes pre post service confirmation for each of the change including KPI tracking and impact analysis Capacity Management - Ensure all HW SW utilization is maintained at optimal level and no rejections of any type KPI Analysis improvement - Monitoring of all types of core KPIs like LUSR - HPLMN and VPLMN MTC SRI SR SAI SR Maintain all KPI above benchmarked values and work for its improvement Roaming - Support roaming operation including new tie up roaming complain handling roaming related configuration audits etc SIM ordering and DB management - Drive activities from network side for new SIM ordering maintaining all database related to IMSI SIM vendor number series reserved number series periodically review and optimize it Upgrade - Drive SW version and patch upgrades of Core nodes new feature testing Field support - Extending support to central teams for new roll out including software upgrade and technical testing Field resource alignment for any on-site activities for Data Core platform HW and new feature testing Compliance - Compliance of internal and external audit SOPs Inventory Management - Ensure latest update on inventory in terms of location HW SW Capacity etc scrapping of non-live inventory Team management Training - Mentor all team members enhance their technical and behavioral skills keep them positively engaged and motivated challenge them to bring best out of each individual Core Competencies Knowledge Experience In-depth understanding and hands on working experience on various core nodes like NDS CUDB etc Command level knowledge of all types of configuration of network elements like Nokia NDS HLR HSS EIR PCC PGW Clear understanding of all types of call flows for CS Core VOLTE roaming Good understanding of basic PACO call flows Basic understanding of IP concepts like router switches IP protocols Trace analysis and troubleshooting skills including knowledge of various protocols like SCCP MAP and Diameter Knowledge of 5G Core - NSA and SA mode of working Role of CUDB UDR NE in 5G Core Good understanding of Telco cloud architecture its deployment operation Good team handling communication - written and verbal presentation skills Analytical Reasoning and logical thinking skills Positive Attitude towards problem solving learning new things adopt changes Must have technical professional qualifications BE B Tech Electronics and Telecommunications with 8-10 years of relevant experience Vodafone Idea Limited formerly Idea Cellular Limited An Aditya Birla Group Vodafone partnership