ServiceNow Data Analyst

2 weeks ago

Chennai, Tamil Nadu, India Wpp Groups Full time
Job Description

Key Responsibilities

- Monitor and maintain the CSDM Foundation Data within ServiceNow, ensuring the data therein accurately reflects the current WPP environment.
- Assist with the definition and management of data integration processes, including ETL tasks and integration rulesets.
- Support the Foundation Data Manager and other team members in ensuring data quality and consistency across the organization.
- Support the Configuration Management team in ensuring accurate and reliable CMDB data.
- Coordinate with service owners, technology teams and other key stakeholders to ensure that CIs are accurately aligned to Foundation Data elements as required.
- Ensure the accuracy and completeness of the Foundation Data by regularly auditing and validating Foundation Data.
- Monitor data quality metrics and reporting tools to ensure the health of the Foundation Data.
- Drive the automation of Foundation Data Management tasks to improve efficiency and reduce manual effort.
- Identify opportunities for process improvements and implement changes to enhance the efficiency and effectiveness of the Foundation Data Management processes and procedures.
- Proactive analytical expertise and problem-solving approach.
- Stay up to date with industry trends and best practices in ServiceNow Foundation Data Management, Master Data Management and ITSM and work to incorporate them into the organization s practices.

What youll need:

Skill Requirements

- Minimum of 5 years experience in Data Management or related discipline within a large global organization
- Proven experience of managing data structures and tools in a multi-vendor environment
- Proven experience within ServiceNow, ideally including CSDM implementation experience
- Analytical mindset with strong problem-solving skills and attention to detail
- Strong understanding of data structures, sources, organization, storage, and workflow
- Highly motivated, flexible team player with the ability to deliver in a timely and professional manner
- Strong verbal and written communication skills with ability to share insights with stakeholders in the most appropriate format for the audience
- A strong interest in data management and IT Service Management processes
- Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced, global environment
- Advocate for driving efficiencies, stabilization, and continuous improvement
- Prior experience of ServiceNow required
- ITIL / ITSM knowledge / experience / certifications an advantage.

Nice to have:

- Understanding of data governance processes, e.g., establishing master data management systems, building a data dictionary
- Experience with system integration documentation, e.g., interface contracts, data mapping specifications
- Microsoft PowerApps experience a bonus
- Understanding of common business analysis techniques and approaches

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