Senior Staff Software Engineer

Zendesk is looking for a Senior Staff Software Engineer to work on highly scalable technical challenges and based in our APAC site in Pune About the team As a Senior Staff Engineer you will be a technical leader within the organization that builds the Zendesk Agent Workspace Agent Workspace enables Zendesk Support agents to work seamlessly across Zendesk channels all within a single ticket interface It is a critical piece of how customers use Zendesk Support the most important part of the overall product user experience and fundamentally what makes our customers successful We need you to be motivated by pursuing highly impactful and visible work on powerful enterprise-grade software with all its scale and challenges This requires a delicate balance of passion for excellence problem-solving collaboration coupled with a willingness to learn and iterate Senior Staff Engineers are expected to be hands-on technologists who could contribute to application development directly lead the design and implementation of projects and be involved in defining technical roadmap and strategies for the product area beyond their primary teams You will be considered a leader of teams responsible for growing technical leadership within multiple teams and guiding the future direction of our software architecture What you get to do every day Lead the design development and maintenance of complex scalable high-performance front-end applications defining and implementing cutting-edge front-end architecture and development best practices Drive key technology decisions and ensure alignment with overall business and product strategies collaborating closely with product managers UX UI designers and backend engineers to understand requirements and deliver high-quality A11y compliant solutions Mentor and guide engineers tech leads fostering a culture of continuous learning and technical excellence In order to promote a culture of accountability and transparency in project deliverables and timelines Lead by example Conduct and participate in thorough design and code reviews to maintain high development standards ensuring the code is clean efficient and maintainable Optimize application performance to ensure fast and responsive user experiences across a variety of platforms troubleshooting diagnosing and resolving complex technical issues promptly Identify and lead opportunities for innovation and improvement in our products and processes proactively contributing to prototyping and developing new features standards and tools that add value to our products Communicate effectively with business owners and other stakeholders to understand business needs and translate them into technical requirements working collaboratively with cross-functional teams to ensure continuous delivery of value to our customers Actively participate in strategic planning and roadmapping sessions providing technical insights and aligning technical goals with business objectives Stay updated with the latest industry trends front-end technologies and best practices to ensure continuous improvement and innovation What you bring to the role 12 years of industry experience with at least 8 years in front-end software development in a SaaS company or a product development organizationProven track record of delivering large-scale high-quality and secure web applications Experience in leading architectural decision-making processes and mentoring a team Very strong proficiency in JavaScript Typescript HTML5 CSS3 and modern front-end frameworks such as React Angular or Vue js Deep understanding of cross-browser compatibility issues responsive design web architecture Some experience developing and integrating GraphQL services into frontend applications Experience of utilizing performance optimization techniques and tools A quality balanced approach to development and testing including TDD where appropriate Exceptional problem-solving abilities and attention to detail Strong communication skills both written and verbal - youll be collaborating closely with people in multiple time zones Ability to work independently and in a team with a proactive approach to improving processes and outcomes Nice to have An understanding of or experience with modern devops tooling - Docker and Kubernetes Awareness and experience on Basic bash scripting Tech StackIn Zendesk you will come across code bases in JavaScript TypeScript Python Java Ruby Additionally you are encouraged to be proficient in quality and deployment processes Lastly good operational knowledge of GraphQL systems at scale would be an advantage About Zendesks Product Development Center of Excellence in PuneZendesk is in the exciting early stages of establishing a Product Development Center of Excellence in Pune This center is being developed through a BOT Build-Operate-Transfer model allowing us to gradually build and scale our operations with a current mix of BOT workers and full-time employees FTEs Our vision is to create a vibrant innovative hub where all team members will eventually transition into FTE roles As an early hire you will have a unique opportunity to be a pivotal part of this journey Youll play a key role in shaping the culture processes and success of our Pune site contributing directly to the growth and maturity of our Product Development Center of Excellence Your expertise and insights will help lay the foundation for a world-class development center influencing the way we build and deliver products at Zendesk LI-ESKDPlease note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra Please refer to the location posted on the requisition for where this role is based Hybrid In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week This role must attend our local office for part of the week The specific in-office schedule is to be determined by the hiring manager The intelligent heart of customer experienceZendesk software was built to bring a sense of calm to the chaotic world of customer service Today we power billions of conversations with brands you know and love Zendesk believes in offering our people a fulfilling and inclusive experience Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster in the workplace Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law We are an AA EEO Veterans Disabled employer If you are based in the United States and would like more information about your EEO rights under the law please Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request