Assoc Dir Information Systems

Career Category Information Systems Join Amgen s Mission of Serving Patients At Amgen if you feel like you re part of something bigger it s because you are Our shared mission to serve patients living with serious illnesses drives all that we do Since 1980 we ve helped pioneer the world of biotech in our fight against the world s toughest diseases With our focus on four therapeutic areas -Oncology Inflammation General Medicine and Rare Disease- we reach millions of patients each year As a member of the Amgen team you ll help make a lasting impact on the lives of patients as we research manufacture and deliver innovative medicines to help people live longer fuller happier lives Our award-winning culture is collaborative innovative and science based If you have a passion for challenges and the opportunities that lay within them you ll thrive as part of the Amgen team Join us and transform the lives of patients while transforming your career What you will do Role Description The role is responsible for leading and overseeing a team of platform engineers and architects delivering across our Enterprise Platforms group which includes Salesforce Anaplan MuleSoft and cross-platform capabilities teams focused on automated testing CI CD incident management and other engineering accelerators This role will be responsible for orchestrating engineering delivery resource alignment and operational excellence across approximately 24 engineers with a team of 6 senior technical leaders managers The Associate Director will partner closely with platform managers and engineering leads to ensure high-quality scalable and compliant solutions are delivered consistently The ideal candidate will have a consistent record of leadership in technology leading a team of engineers to drive business value The ideal candidate will have a solid background in leading a high performing team delivering solutions and platform accelerators This role demands the ability to drive and deliver against key organizational strategic initiatives foster a collaborative environment and deliver high-quality results in a matrixed organizational structure Roles Responsibilities Lead and develop a successful team of platform managers engineers and architects through recruitment performance management and career development Establish and maintain operational metrics SLAs and performance standards Monitor and manage enterprise platform operations Lead incident response and problem management for critical platform issues Oversee implementation and maintenance of platform security policies and procedures Drive continuous improvement initiatives in platform operations Partner with platform leaders and collaborators to understand and support organizational needs What we expect of you We are all different yet we all use our unique contributions to serve patients Basic Qualifications and Experience Master s degree with 10 to 14 years of experience in Server Operations with at least 5 years in management OR Bachelor s degree with 14 to 16 years of experience in Server Operations with at least 5 years in management OR Diploma with 18 to 20 years of experience in Server Operations with at least 10 years in management Deep understanding of SaaS platforms including Salesforce MuleSoft and Anaplan Experience with service level management and operational metrics Preferred Qualifications Experience with cloud platforms AWS Azure or Google Cloud Knowledge of server automation tools and practices Experience with Ansible Python and or Power-shell automation Understanding of ITIL frameworks and standard methodologies Familiarity with server orchestration platforms Professional Certifications Management certifications PMP ITIL preferred Scaled Agile SAFe Certifications Soft Skills Strategic thinking and planning Strong decision-making abilities Excellence in collaborator management Outstanding communication skills Team building and development Change management expertise Crisis management capabilities Strong presentation and public speaking skills What you can expect of us As we work to develop treatments that take care of others we also work to care for your professional and personal growth and well-being From our competitive benefits to our collaborative culture we ll support your journey every step of the way In addition to the base salary Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards Equal opportunity statement Amgen is an Equal Opportunity employer and will consider you without regard to your race color religion sex sexual orientation gender identity national origin protected veteran status or disability status We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment Please contact us to request an accommodation Apply now and make a lasting impact with the Amgen team careers amgen com As an organization dedicated to improving the quality of life for people around the world Amgen fosters an inclusive environment of diverse ethical committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients Together we compete in the fight against serious disease