Assistant Manager

4 weeks ago

Bengaluru India Instamart Full time

Job Description Way of Working - In office/Field - Employees will work full-time from their base location About Swiggy Swiggy is India's leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India. From starting out as a hyperlocal food delivery service in 2014, to becoming India's leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees. Key Responsibilities - Handle user requests from intake to fulfillment within your assigned service desk (Dining and Experiences, Travel, Event Planning, Govt/ Official process guidance, and Home Service assistance). - Plan, coordinate, and execute tasks by engaging relevant third-party vendors or agencies. - Communicate clearly and empathetically with the client, ensuring timely updates and delightful service. - Customize solutions based on client preferences and context. - Track request status, vendor performance, and user satisfaction metrics. - Adhere to SOPs while applying creative problem-solving to enhance service delivery. Ways Of Working - CREW is a 24x7 service - Weekend availability is required based on the roster. - Work From Office is mandatory for all working days. - The primary working shift is from morning to evening. Some desks may have late-night shifts. - If you meet the above background and are also deeply enthusiastic about either travel, food, lifestyle, shopping, spotting trends, or event planning, you would fit right in. Background For Hiring - College graduates (MBA, BBA, B.Com, B.Tech, etc.) - 25 years of experience in Visa Processing - Excellent communication and coordination skills. - Ability to follow SOPs while thinking creatively for premium service delivery. - Strong vendor interaction or planning background. - Punctuality in working from the office. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law

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