Senior It Support Engineer, Quality And Laboratory Systems

Job Title Senior IT Support Engineer Quality and Laboratory Systems Work Location Manyata Tech Park Bangalore India Work Schedule Three days on-site two days remote 3 2 Career Level D3 - Individual Contributor position Introduction to role Are you ready to make a difference in the world of rare diseases At Alexion AstraZeneca Rare Disease we are committed to transforming lives by innovating and creating meaningful value for patients and families Our diverse team is our strength driving breakthroughs that matter As a Senior IT Support Engineer you ll play a pivotal role in supporting Laboratory and Quality IT systems ensuring operational efficiency and streamlining processes to meet our strategic goals Accountabilities As a Senior IT Support Engineer Quality and Laboratory Systems your responsibilities will include Managing and leading a team of IT specialists supporting quality and laboratory systems Coordinating service delivery ensuring alignment with SLAs and maintaining high customer happiness Accountable for incident request and problem management for quality and laboratory systems Accountable for security system administration configuration and continuity management for quality and laboratory systems Serving as the main contact for senior collaborators in the Quality function Leading continuous improvement initiatives and driving adoption of standard methodologies Managing vendor relationships and contracts for key systems Leading all aspects of budget and resource allocation for the support team Ensuring compliance with GxP regulations and company policies Driving data integrity and security initiatives across supported systems Collaborating with global IT teams for aligned service delivery and information exchange Essential Skills Experience Bachelor s degree in Computer Science Information Technology Science Engineering or a related field 8 years of proven experience in IT service management with at least 3 years in a leadership role within the GxP Quality and Laboratory Systems Domain Proficient in ITIL principles and IT service management standard processes e g ITIL 4 certification Experience 1-3 years of Stakeholder Relationship and Communication Management Direct experience working with the following systems Laboratory Information Management Systems e g LabWare LIMS Lab Execution Systems e g Biovia ONE Lab LES Chromatography Data Systems e g Empower 3 CDS Scientific Data Management Systems e g Waters NuGenesis SDMS Computer Systems Validation and GAMP 5 experience Experience of Administering On-Premises Infrastructure and Cloud Hosting Experience with Administration of Segregated Lab Networks IT OT integration and IT Endpoint Asset Management Desirable Skills Experience Master s Degree in Computer Science Information Technology Science Engineering or a related field or equivalent experience Cloud Certification e g AWS Azure Six Sigma or Lean certification Analytical Instrument Validation and USP 1058 experience Knowledge of emerging technologies like AI ML in regulated environments Experience with data visualization and analytics tools Customer focused with high enthusiasm and energy Excellent communication analytical and decision-making skills Self-starter with the ability to work independently Experience working with global multi-cultural teams When we put unexpected teams in the same room we unleash bold thinking with the power to inspire life-changing medicines In-person working gives us the platform we need to connect work at pace and challenge perceptions That s why we work on average a minimum of three days per week from the office But that doesn t mean we re not flexible We balance the expectation of being in the office while respecting individual flexibility Join us in our unique and ambitious world At AstraZeneca s Alexion division we champion diversity and foster an energizing culture where new ideas thrive Our commitment to inclusion ensures that life-changing innovations can come from anywhere We celebrate each other s successes and take pride in giving back to our communities Here your career is more than just a path it s a journey to making a difference where it truly counts Ready to make a difference Apply now to join our team We are an equal opportunity employer and value diversity at our company We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment Please contact us to request accommodation Date Posted 11-Jun-2025 Closing Date 17-Jun-2025 Alexion is proud to be an Equal Employment Opportunity and Affirmative Action employer We are committed to fostering a culture of belonging where every single person can belong because of their uniqueness The Company will not make decisions about employment training compensation promotion and other terms and conditions of employment based on race color religion creed or lack thereof sex sexual orientation age ancestry national origin ethnicity citizenship status marital status pregnancy including childbirth breastfeeding or related medical conditions parental status including adoption or surrogacy military status protected veteran status disability medical condition gender identity or expression genetic information mental illness or other characteristics protected by law Alexion provides reasonable accommodations to meet the needs of candidates and employees To begin an interactive dialogue with Alexion regarding an accommodation please contact Alexion participates in E-Verify