Product Notification

Title Product Notification Location Bengaluru Exp 5-8 yrs Responsibilities Engage in Incident Management bridges until resolution getting critical outage information to create communications and deliver them to affected customers according to the distribution frequency schedule Provide the Leadership Board and internal account owners with updates during cloud service disruptions Build and maintain strong relationships with internal stakeholders to advance organizational goals Identify target audiences and design strategies for effective engagement Participate in SWAT decision calls when an incident lasts longer Track and review TRCA CFRCA through peer review final approval providing metric reports displaying SLO target results Ensure digital content aligns with brand identity and messaging support targeted campaigns as required Monitor information and trends to confirm that processes deliver expected outcomes and meet service-level agreements Proactively identify and escalate issues inconsistencies and risks to management Extract and analyse reports providing high-level data insights for management review Maintain full compliance with established policies procedures and governance frameworks Conduct analyses to develop business cases for new projects Lead preliminary investigations for project requests reviewing requirements specifications test plans support models and training plans to ensure alignment with business objectives Contribute to business process management initiatives by collecting and analysing performance metrics to drive continuous improvement Serve as project manager for selected initiatives as needed WORK EXPERIENCE 5 years of relevant experience such as technical writing product documentation or online publishing including experience with writing technical customer-facing materials Experience working with support Engineers and Customer Success Managers to help drive customer engagement and adoption including contributing to knowledge base articles developing migration guides and FAQs Experience with communication content definition preferred Excellent critical thinking skills and the ability to exercise good judgment and solve problems quickly and effectively Experience working in customer relations preferred Experience with end user process documentation SKILLS AND COMPETENCIES Analytical skills Excellent multitasking and prioritization skills Strong attention to observation and documentation detail Good communication written and verbal communication skills Familiarity with tools like ServiceNow Jira or SPC handling is a plus Experience with Microsoft Office Excel in specific SharePoint Outlook Ability to work with a sense of urgency in a fast-paced and dynamic environment Attention to Detail - Accurate use of tenant IDs timelines impacted regions and customer-specific nuances End-to-end ownership of assigned communications Deliver time-sensitive communications that support Incident Management Problem Management Change Management and Major Release Deployment pre-release changes major functional incidents and product transition initiatives that require customer awareness and preparations Able to convert complex technical information and translate it to business language for consumers and stakeholders Problem solving analysis and negotiation Skills Technical capacity Project management and collaboration skills Provide the Leadership Board and internal account owners with updates during cloud service disruptions Build and maintain strong relationships with internal stakeholders to advance organizational goals Identify target audiences and design strategies for effective engagement Participate in SWAT decision calls when an incident lasts longer Track and review TRCA CFRCA through peer review final approval providing metric reports displaying SLO target results Ensure digital content aligns with brand identity and messaging support targeted campaigns as required Monitor information and trends to confirm that processes deliver expected outcomes and meet service-level agreements Proactively identify and escalate issues inconsistencies and risks to management Extract and analyse reports providing high-level data insights for management review Maintain full compliance with established policies procedures and governance frameworks Conduct analyses to develop business cases for new projects Lead preliminary investigations for project requests reviewing requirements specifications test plans support models and training plans to ensure alignment with business objectives Contribute to business process management initiatives by collecting and analysing performance metrics to drive continuous improvement Serve as project manager for selected initiatives as needed