Azure Consultant

3 weeks ago

Bengaluru, Karnataka, India Acesoft Labs Full time

Mandatory Skills Azure Cloud microsoft cloud computing docker Azure Functions Azure Devops Skill to Evaluate Azure Cloud microsoft cloud computing docker Azure Functions Azure Devops Experience 6 to 8 Years Location Bengaluru Job Title Azure Consultant Roles Responsibilities Customer Issue Resolution Investigate troubleshoot and resolve technical issues across Azure IaaS VMs storage networking PaaS App Services Web Apps and SaaS services Kubernetes Support Provide support for containerized workloads including Azure Kubernetes Service AKS and other Kubernetes platforms Incident Problem Management Manage production incidents perform root-cause analysis integrate automation e g Terraform ARM Bicep and deliver long-term remediation Automation Infrastructure as Code IaC Create and maintain scripts and templates using Terraform Azure CLI Azure PowerShell ARM or Bicep for repeatable deployments Monitoring Alerting Use Azure Monitor Log Analytics and Application Insights to track resource health resolve alerts and optimize signal-to-noise ratios in incident alerts Customer Engagement Support Excellence Collaborate with internal teams-including engineering and DevOps-while maintaining excellent communication with customers Deliver best-practice recommendations and help improve customer confidence Knowledge Management Continuous Improvement Document troubleshooting steps contribute to knowledge bases and assist in readiness programs or peer coaching sessions ITIL-Aligned Operational Processes Follow ITIL methodologies such as Incident Change and Problem Management in a structured support environment 24 7 Support Availability Engage in on-call rotations or flexible shift schedules to meet SLA commitments and handle urgent issues Qualifications Bachelor s degree in Computer Science IT or related field or equivalent experience 6 years of experience in Azure technical support or cloud operations with exposure to IaaS PaaS and ideally SaaS environments Hands on experience with Kubernetes e g AKS and familiarity with container and cluster tools e g Docker Proficiency in scripting and automation PowerShell Azure CLI Terraform ARM Bicep Python or similar Strong troubleshooting expertise across compute storage networking and identity services Experience with Azure governance security backup high-availability and DR best practices Excellent customer-facing skills and written verbal communication Familiarity with ITSM platforms ServiceNow Jira and incident management workflows Preferred Qualifications Azure certifications such as Solution Architect Exposure to FinOps practices or cost optimization in Azure Experience working in global or 24 7 support environments with strict SLAs and escalation procedures Shift Timings 7 30 AM to 4 30 PM IST

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