Chief of Staff
7 days ago
Location: Delhi-NCR Role Type: Full‑time, In‑office Reports To: CEO Career Path: Chief of Staff → Chief Operating Officer (COO) Educational Background: - MBA (Tier 1/Tier 2) - Preferable but not mandatory - B.Tech in Computer Science or allied fields (strongly preferred) Experience: - 3-5 years in: - Product management - Program/Project management - Founders’ Office / Chief of Staff roles - Startup operations - Consulting + product exposure - Experience working closely with founders/leadership - Experience owning end-to-end initiatives Core Skills: - Structured thinking - Strong program management - Operational rigour - Product sensibility - Analytical decision-making - Excellent written + verbal communication - Stakeholder management - Ability to simplify complex problems Role Summary: The Chief of Staff (CoS) to the CEO is the strategic, operational, and organisational engine behind Teertham. This role is designed explicitly as a COO‑track position, where the candidate spends 12–24 months deeply embedded in all business functions, mastering execution, systems, and leadership before taking over the entire operations charter. The CoS will: - Drive execution across Sales, Ops, Product, Tech, BD, Digital, Brand & CX - Convert CEO’s vision into measurable outcomes - Build systems, processes, dashboards, and operational excellence foundations - Solve cross-team dependencies and unblock execution - Step into leadership gaps until permanently filled - Scale the business towards operational maturity and profitability - Become the CEO’s single-most trusted operating partner Responsibilities: 1. Strategic Execution (CEO Enablement) - Turn CEO priorities into structured plans with owners, deadlines, and KPIs - Track execution across the company and ensure timeline discipline - Preempt risks and escalate only after solutions are attempted - Act as the CEO’s “second brain” for decision-making and clarity - Own high-importance projects end-to-end 2. Cross-Functional Company Leadership You will coordinate and align all major org functions and themselves Head few important functions - Revenue - Sales, BD, Marketing & Brand - Operations - CS Ops, Logistics - Product – Product, Tech & Analytics - Shared – HR, & Finance 3. Operational Excellence & SOP Building - Build new SOPs across departments - Strengthen cross-department workflows - Build dashboards for real-time visibility - Implement SLA discipline across Sales, Ops, Delivery, Acharyas - Automate manual processes wherever possible - Introduce org-wide rituals, cadences, and review cycles. 4. Product + Ops Integration (CoO-track skill) CoS will learn to build systems thinking across: - workflows - operational automation - resource allocation - data-led forecasting - business scaling - customer experience design 5. Data, Reporting & Business Intelligence - Build daily/weekly/monthly business reports - Track top-line + unit economics + quality metrics - Run RCA (root cause analysis) on operational failures - Recommend improvements backed by data - Present insights to CEO for decision-making 6. Special Projects Leadership Examples: - City expansion - New product line launches - Vendor ecosystem development - Tech infrastructure upgrades - Operational automation initiatives - Hiring key leadership roles
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