High Salary Senior Staff Software Engineer

We are seeking a Sr Staff Software Engineer to join our full-stack team in Pune As a senior-level technical leader within the team you ll lead the charge as the technical leader behind one or more essential components of our systems boasting a comprehensive understanding of every aspect Your track record of delivering top-tier solutions sets you apart showcasing your wealth of experience depth and responsibility Leading by example this role requires mentoring junior and senior engineers setting technical standards and ensuring successful project delivery Note This is a hybrid role combining remote and on-site work requiring 3 days in the office and relocation to Pune What you ll be doing Solve real business needs at large scale by applying your deep technical knowledge and analytical skills B uild high-quality clean scalable and reusable code by enforcing best practices around software engineering architecture and processes Code Reviews Unit testing etc Collaborate with architects and product managers to understand detailed requirements and own your code from design implementation test automation and delivery of high-quality products to our customers Troubleshoot complex problems across interconnected systems demonstrating a strategic approach to technical challenges Lead all software lifecycle phases from discovery to rollout focusing on feature performance Act as the Tech Lead within the team mentoring and guiding junior and senior engineers promoting growth and expertise and ensuring effective technical leadership What you bring to the role Minimum Qualifications BS MS in Computer Science or related majors or equivalent experience 12 years of professional software development experience with a proven track record of technical leadership and decision-making Strong analytical and problem-solving skills with a demonstrable bias toward action Strong proficiency with Ruby on Rails is a must have for this role Deep understanding of distributed computing principles data architecture and scalable system design Preferred Qualifications Familiarity with relational data stores like MySQL and Aurora and systems like MySQL ElasticSearch Redis Experience with event-driven distributed architecture using Kafka Excellent verbal written and interpersonal communication skills Self-motivated with a strong propensity for action results and continuous improvement Ability to thrive in high-energy fast paced rapidly changing environments Tech Stack Frontend is primarily written in React transitioning to Typescript with a bit of Ember js Usage of Apollo for frontend data handling REST APIs and a GraphQL API gateway in Java Backend server built on Ruby on Rails About Zendesk s Product Development Center of Excellence in Pune Zendesk is in the exciting early stages of establishing a Product Development Center of Excellence in Pune This center is being developed through a BOT Build-Operate-Transfer model allowing us to gradually build and scale our operations with a current mix of BOT workers and full-time employees FTEs Our vision is to create a vibrant innovative hub where all team members will eventually transition into FTE roles As an early hire you will have a unique opportunity to be a pivotal part of this journey You ll play a key role in shaping the culture processes and success of our Pune site contributing directly to the growth and maturity of our Product Development Center of Excellence Your expertise and insights will help lay the foundation for a world-class development center influencing the way we build and deliver products at Zendesk LI-ESKD Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra Please refer to the location posted on the requisition for where this role is based Hybrid In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week This role must attend our local office for part of the week The specific in-office schedule is to be determined by the hiring manager The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service Today we power billions of conversations with brands you know and love Zendesk believes in offering our people a fulfilling and inclusive experience Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week Zendesk is an equal opportunity employer and we re proud of our ongoing efforts to foster in the workplace Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law We are an AA EEO Veterans Disabled employer If you are based in the United States and would like more information about your EEO rights under the law please Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request