Program Manager, INT Security

Job Description

DESCRIPTION

The International Security and Loss Prevention (INTL SLP) team is seeking a Program Manager - Reverse Logistics (ReLo) to lead and scale security solutions across international regions (EMEA, AMET, LATAM, and APAC). The INTL SLP team partners with Operations and businesses to design mechanisms, standards, and policies that mitigate security risks and strengthen the End-to-End Secure Network (E2ESN).
In this role, you will build and oversee multiple initiatives within the ReLo vertical-addressing vulnerabilities across customer returns, the reverse supply chain, vendor returns, damages, and liquidation flows. You will drive the development of standardized processes, scalable solutions, fraud/theft detection metrics, and escalation paths to improve both security and customer experience.
The ideal candidate is a self-starter who thrives in fast-paced, innovative environments. You bring strong program management expertise, organizational excellence, and the ability to navigate ambiguity while delivering results. Exceptional communication skills-both written and verbal-are critical to influence stakeholders and drive alignment across regions.

Key job responsibilities
Key Job Responsibilities
. Lead the design and execution of security and loss prevention programs within Reverse Logistics (customer returns, vendor returns, damages, liquidation) to strengthen the End-to-End Secure Network (E2ESN).
. Build and standardize mechanisms, policies, and processes to identify, mitigate, and prevent vulnerabilities across the international reverse supply chain.
. Partner with global and regional stakeholders (EMEA, AMET, LATAM, APAC) to align strategy, ensure consistent execution, and scale best practices.
. Define and track key metrics to measure program effectiveness, identify fraud/theft trends, and establish benchmarks for performance improvement.
. Develop and implement escalation paths, delivery solutions, and standard work to support customers, account managers, and operations teams.
. Drive innovation by designing new security initiatives, leveraging data insights, and experimenting with solutions to proactively reduce risk.
. Influence senior stakeholders by presenting clear business cases, backed by quantitative and qualitative analysis, to guide decision-making.
. Manage multiple high-impact projects simultaneously, working through complex and ambiguous challenges with ownership, urgency, and structured execution.

BASIC QUALIFICATIONS

- 5+ years of program or project management experience
- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

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