Information Development Engineer

Information Development Engineer This role has been designed as Hybrid with an expectation that you will work on average 2 days per week from an HPE office Who We Are Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work We help companies connect protect analyze and act on their data and applications wherever they live from edge to cloud so they can turn insights into outcomes at the speed required to thrive in today s complex world Our culture thrives on finding new and better ways to accelerate what s next We know varied backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for good If you are looking to stretch and grow your career our culture will embrace you Open up opportunities with HPE Job Family Definition Analyzes customer information requirements and product specifications to define technical content strategy and plan Designs and develops written and or visual product-related information - hard copy web - e g user configuration troubleshooting guides and online information interactive demos help systems integrated into product for a variety of audiences end user system administrators internal support engineers product developers training developers Codes builds compiles and tests online information and or sets-up loads and tests systems hardware to create information deliverables and provide feedback on ease of use and user interfaces to product development As customer advocate helps define refine product requirements Develops standards and style documents and templates scripts style sheets and script and graphic libraries to ensure common look and feel Interfaces with cross-functional areas as a member of the product development team such as marketing test support and manufacturing Management Level Definition Applies intermediate level of subject matter knowledge to solve a variety of common business issues Works on problems of moderately complex scope Acts as an informed team member providing analysis of information and limited project direction input Exercises independent judgment within defined practices and procedures to determine appropriate action Follows established guidelines and interprets policies Evaluates unique circumstances and makes recommendations The PACE Product Adoption Content Experience team develops and delivers the content our customers need to install manage and configure HPE s products and solutions About the Position HPE is serious about customer experience and your contributions will be key to provide exceptional content experiences and customer success The PACE team in Bangalore is looking for a motivated candidate to create customer-focused documentation for HPE s products in the Automated WAN space The role requires strong technical skills and an ability to translate complex technologies into easy-to-use content for our customers The ideal candidate is a persistent self-starter with strong collaborative skills who enjoys continuous learning and can push through barriers to get things done What you ll do Work with a team of writers and editors based in Bangalore and Sunnyvale CA USA to research write and produce high-quality topic-based documentation for HPE products and applications Produce a range of deliverables including short-format web copy in-product instructions tooltips and user guidance to take our users through the digital experience in an intuitive manner to complete their tasks Collaborate with key stakeholders such as UX designers product managers content strategists subject matter experts and of course a warm and welcoming team of technical writers Follow established style and process guidelines to provide consistency and completeness What you need to bring BA BS in Communication Journalism English Computer Science or related degree or comparable experience 5 years experience in developing product documentation Excellent writing organizational interpersonal and communication skills Experience in the networking domain working on network technologies including routing switching network security network automation network management etc Demonstrated ability to craft effective snackable short-format text for GUIs and web as well as easy-to-understand user guidance instructions Ability to research complex technical concepts independently and collaboratively and develop effective deliverables to serve customer needs Strong problem-solving skills ability to make progress with less-than-complete information Experience with XML authoring tools and Content Management Systems Knowledge of basic UX design best practices Preferred Experience Technical certifications in the Networking domain Producing content for or designing in-app tours Additional Skills Accountability Accountability Active Learning Inactive Active Listening Administrative Procedures Agile Methodology Agile Scrum Development Bias Business Coaching Company Policies Creativity Critical Thinking Data Analysis Management Data Collection Management Inactive Deliverables Management Design Design Thinking Document Controls Empathy External Customers File Maintenance Follow-Through Group Problem Solving Growth Mindset 5 more What We Can Offer You Health Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical financial and emotional wellbeing Personal Professional Development We also invest in your career because the better you are the better we all are We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness We know varied backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for good Let s Stay Connected Follow on Instagram to see the latest on people culture and tech at HPE india networking Job Engineering Services Job Level Intermediate HPE is an Equal Employment Opportunity Veterans Disabled LGBT employer We do not discriminate on the basis of race gender or any other protected category and all decisions we make are made on the basis of qualifications merit and business need Our goal is to be one global team that is representative of our customers in an inclusive environment where we can continue to innovate and grow together Please click here Hewlett Packard Enterprise is EEO Protected Veteran Individual with Disabilities HPE will comply with all applicable laws related to employer use of arrest and conviction records including laws requiring employers to consider for employment qualified applicants with criminal histories