Senior Consultant

21 hours ago

Noida Uttar Pradesh, India HCLTech Full time

Designation SENIOR CONSULTANT No of Positions 1 Experience 11 Years Skill Primary Data Center-Network Data-Network Data Qualification B-Tech Posting JD Attached 1 To adhere to quality standards regulatory requirements and company policies 2 To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions Reopen Cases 3 To participate or contribute on EN business in creation of proposals to drive Service improvement plans 4 To independently resolve tickets esnure that the agreed SLA of ticket volume and time are met for the team 5 To provide support for on call escalations L3 level support and doing incident problem management 6 Work on value adding activities such Knowledge base update management Training freshers coaching analysts conducting interviews participation in hiring drives

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