Staff Support Engineer

Join Saviynt - Pioneers in Intelligent Smart Identity Security At Saviynt we are redefining the future of identity security As a leading provider of intelligent cloud-first identity governance and access management solutions we empower organizations to protect their most critical assets Our innovative platform leverages advanced AI and machine learning to deliver unparalleled insights and automation ensuring our clients stay ahead in a rapidly evolving digital landscape Join our dynamic and forward-thinking team and be part of a company that values innovation collaboration and excellence At Saviynt your skills and passion will contribute to creating secure seamless and compliant environments for some of the world s largest and most complex organizations If you re ready to make a significant impact and help shape the future of identity security Saviynt is the place for you Position Overview We are seeking a motivated and experienced Technical Lead to join Customer Support Technical Excellence team for our Saviynt Identity Governance and Administration IGA Privilege Access Management PAM platforms In this role you will work closely with regional customer support Product and engineering groups The ideal candidate will serve as a technical excellence point for critical production customer issues drive complex troubleshooting coordinate with product engineering and lead resolution efforts while ensuring high platform availability and performance What You Will Be Doing Act as the technical lead for Saviynt platform support handling L3 L4 escalations from the support team Drive root cause analysis RCA and permanent resolutions for recurring or complex issues Interface with Saviynt product engineering team and internal stakeholders to resolve product bugs or configuration issues Perform deep-dive analysis of logs APIs connectors and workflows to identify system behaviour and optimize performance Guide and mentor support engineers and ensure adherence to SLA OLA and best practices Contribute to knowledge base development SOP documentation and automation of common issues planned releases Ensure compliance with security standards audit requirements and governance policies Advise regional customer support on best practices for identity governance and access management leveraging your expertise to enhance their knowledgebase Be the SME Subject Matter Expert for Saviynt product Demonstrate and maintain expertise of general technologies and security principles Stay up to date with industry trends and advancements Lead discussions with internal teams including regional support Operations Product Management and Engineering to ensure seamless on-time delivery of services and solutions Collaborate with team members on timely resolution of issues per planned target releases Contribute back to the Saviynt Community by help building internal SOPs publishing knowledge articles etc What You Bring Bachelor s degree or an equivalent in Computer Science Information Technology or a related field 8 years of proven hands-on experience in leading and implementing design development testing and deployment any leading IGA products in the market Strong understanding of identity governance and administration principles Strong knowledge experience of SQL and be able to write complex SQL queries Strong knowledge experience with Java J2EE Groovy Web services REST SOAP Network fundamentals Cryptography Certificates fundamentals Unix Linux fundamentals and Python Shell Scripting Knowledge of standard Identity systems like LDAP Active Directories and protocols like SAML OAuth SCIM etc Knowledge of integrating with widely used enterprise cloud platforms like AD SAP ERP Workday ServiceNow etc Experience with cloud platforms and technologies like AWS and Azure is a plus Saviynt IGA PAM L100 L200 or CyberArk SailPoint Professional certifications is a plus Excellent communication and interpersonal skills Ability to lead and manage multiple complex modules simultaneously Strong problem-solving skills troubleshooting skills and attention to detail