[Immediate Start] Service Manager

Job Description

Connect with Eutelsat Group

Be part of a new era in communications, transforming connectivity with Eutelsat Group the world's first GEO-LEO integrated global satellite operator.

As a leader in satellite communications, we provide global connectivity solutions - connecting businesses, communities, and governments around the world. We can connect you at on land, at sea and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports around the world.

With Eutelsat Group You'll Get To:

- Pioneer the future of Space Technology
- Bring connectivity to remote frontiers
- Collaborate with customer-centric experts
- Embrace cultural diversity in our global team

In a dynamic industry where passion drives our teams to make a difference to become the most trusted partner for global satellite connectivity, you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we're united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.

Why Eutelsat Group

- Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. We take pride in being led by a female CEO, with one-third of our executive team and 60% of our board represented by women.
- Ways of Working That Drive Us: As One Team, we work collaboratively towards shared goals, with customer-centricity, respect, and inclusivity as our guiding principles.
- Sustainability at Our Core: At Eutelsat Group, sustainability is more than just a word; it's woven into our strategy. We're dedicated to balancing social, environmental, and economic growth both on Earth and in space.
- Work-Life Balance: We offer flexible schedules and hybrid/remote work options to help you balance your personal and professional life. At Eutelsat Group, we are committed to supporting your well-being and ensuring you have the flexibility you need to succeed both at work and at home.

Ready to grow with us Apply today and help us build a more inclusive, sustainable future in the world of satellite technology

Job Overview

We are looking for an enthusiastic and skilled Service Manager to join our team and play a critical role in managing the relationship with key partners. In this position, you'll work closely with Sales, Operations and Engineering, contributing directly to our ongoing projects and initiatives. This is a unique opportunity to make a significant impact within an organization that values growth, teamwork, and professional development.

Who You Are:

You're an experienced professional with a solid background in Satellite & Telecommunications and a passion for delivering exceptional customer service. You thrive in a fast-paced, technology-driven environment and excel at managing relationships with clients, and internal teams. You have a strong understanding of service-level agreements (SLAs) and operational processes. Your problem-solving skills and attention to detail make you the ideal candidate to ensure the seamless management of high-quality services and becoming part of an innovative company in the space sector is a dream come true.

What You'll Do:

- Become an integral part of the Eutelsat OneWeb Service Management Team.
- Act as the primary point of contact for key Partners, addressing their concerns and ensuring satisfaction.
- Manage service escalations, troubleshoot technical issues, and ensure continuous service improvement.
- Identify areas for service enhancement and implement improvement initiatives.
- Build and maintain strong relationships with Partners and understanding their evolving needs.
- Develop, produce & present network performance reports that provide a meaningful insight into all contracted services.
- Monitor service performance ensuring key performance indicators (KPIs) and Service Level Agreements (SLAs) are met.
- Mentor our Partners on how to gain value from our Digital Products suite.
- Deliver fantastic results & delight our Partners through demonstrating value & driving positive customer experience.

What You'll Need:

- 5+ years professional experience within the Satellite & Telecommunications space.
- Demonstrated success in creating & developing customer relationship experience and governance frameworks.
- Data analytical skills
- Experience with tools such as PowerBi & Grafana

Where You'll Work:

Delhi, India

The Eutelsat Group treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by the Eutelsat Group and acknowledge notice of, and understand the terms of Eutelsat's Privacy Policy (as amended from time to time).

This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.