High Salary: Event Engineer

4 weeks ago

Bengaluru, Karnataka, India AHEAD Full time
Job Description

Responsibilities

Strategic Planning

- Develop and implement strategies for alert tuning and event correlation to monitor new technologies, improve monitoring effectiveness and reduce unnecessary noise
- Collaborate with clients to understand business requirements and ensure event management aligns with operational goals
- Continuously evaluate and refine event management processes to improve response times and incident resolution

Optimization and Analysis

- Analyze client environments and monitoring data to identify patterns, redundancies, and inefficiencies in alerts
- Optimize alert thresholds, rules, and correlation logic to ensure alerts are actionable and relevant
- Partner with clients and internal teams to implement best practices for event management and monitoring
- Leverage automation to improve event correlation and reduce manual intervention

Collaboration and Communication

- Work closely with IT service delivery teams to ensure proper integration and alignment of event management processes with broader IT operations
- Act as a liaison between clients, monitoring teams, and leadership to communicate event management improvements and outcomes
- Provide recommendations and updates to stakeholders on event optimization initiatives and their impact on service delivery

Operational Excellence

- Oversee the configuration and maintenance of monitoring tools to ensure optimal performance and alignment with client needs
- Ensure adherence to ITIL principles and other relevant frameworks in event management processes
- Develop and maintain documentation for event management workflows, alert tuning processes, and correlation strategies
- Track and report on event management performance metrics, including alert volumes, false positives, and response times

Training and Enablement

- Provide training and guidance to internal teams and clients on event management best practices, tools, and processes
- Foster a culture of continuous improvement and learning within the event management function

Desired Skills and Experience

- 5+ years of experience in IT operations, event management, or monitoring systems, with a focus on optimizing alerts and event correlation
- Strong understanding of monitoring tools, with experience in Elastic, LogicMonitor, or ServiceNow preferred
- Experience with alert tuning, event correlation, and automation to optimize IT operations
- Familiarity with ITIL and Service Management processes (e.g., incident, problem, change management)
- Strong analytical skills, with the ability to assess data and identify opportunities for improvement
- Excellent communication and collaboration skills, with the ability to work effectively with clients and cross-functional teams
- Experience with scripting or automation frameworks (e.g., Python, PowerShell) is a plus
- Organizational skills, attention to detail, and the ability to manage multiple priorities simultaneously
- A proactive mindset focused on problem-solving and driving continuous improvement

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